SAPNA KUMARI

Experience

• 

  IBM India Private Limited

  Oct 2017 - Nov 2019

  Customer Service Representative

  • Responsible to drive inbound and outbound calls, follow-up emails and remote assistance to focus on maintaining and expanding business relationships with the clients. • Interacts regularly with the Clients across the globe regarding the services. • Working effectively in a team environment and deliver assigned task as per the SLA. • Co-ordination with various stakeholders, obtaining approval and resolving issues.

• 

  Micro Focus Software India Private Limited

  Nov 2019 - May 2022

  Finance Associate

  • Preparation & Validation of the netting & non netting reports and settlement reports.• Identify, investigate, and work with the concerned team to resolve intercompany breakages.• Reporting the open line items for AR and AP to the management.• Preparing and postings manual Journal Entries into GL.• Approving Purchase Orders and generating Sales Orders.• Preparing monthly AR/ AP Reconciliations based on the Company guidelines and compliance Audit.• Performing adhoc requests on SharePoint like Miscellaneous-IC billings, Infrastructure R&D billings.• Preparing and posting Transaction Currency re-class entries at the month end.• Performing core-month end activities.• Validating if any reconciling items is aged back, passing the adjustment general entries.• Extracting and reporting the B-Series Mismatch to the management. Show less

• 

  Micro Focus

  Nov 2019 - May 2022

  Finance Associate
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  Deloitte

  May 2022 - now

  • Consultant

    Jun 2024 - now

  • EFA - Analyst

    May 2022 - May 2024