Christian Jiang

Experience

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  Yonyou Hong Kong/ 用友香港

  Sept 2020 - May 2022

  Asistant consultant

  Private deployment-WorkMate Project-Phase I• WorkMate is a complete OA system. Participate in system testing, UAT and project acceptance phase. Responsible for test case writing and system function module testing.WorkMate Project-Phase II-HUAWEI CLOUD Meeting & System Interconnection Project• Participate in all stages of the project. Responsible for communicating requirements with customers, communicating with developers for implementation plans, writing solutions, writing system docking plans, writing test cases, and functional testing.WorkMate Project-Phase III- Yonyou Group Visitor Reservation System and Yonyou Ecosystem Access WorkMate Project• Participate in project planning and blueprint design phase. Mainly responsible for sorting out the functional modules of Yonyou's visitor reservation system. PRD writing&PRD review with customers and using postman for interface testing.HKBUD Self-developed Project• HKBUD is a self-developed project, the first online homework question and answer platform in Hong Kong. Responsible for the design of some functional modules.Draw prototypes of these functional modules and the writing of test cases of these modules.• Responsible for the testing of all functional modules of HKBUD.YouZone System Project•Independently responsible for the operation of the entire project.•Use Yonyou advantage OA products to build OA forms according to customer needs.•Complete the milestone documents and test and acceptance reports for all stages of the project. And successfully completed the project delivery and went online in three months.Monthly Report Export&Data synchronization RPA Project•Learn Yonyou RPA products.•Assist in the construction of RPA robots according to user needs.•Write pseudo-code independently according to the business process.•Complete the RPA construction of the process independently.Yonzone Presales Project•Communicate needs with customers, build demos and show demos to customers. Show less

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  China Unicom Global

  Jul 2022 - now

  Associate Technical Support

  -Responsible for the optimization and integration of the existing CEM system within the department and the design and construction of the new CRM system, sort out the system process and logic, output the system prototype diagram and confirm the system data source & UI design of each page with the vendor, and promote the overall progress of the project. Meanwhile, using the data in CRM as input, design ToB &ToC customer perception model and make it launch successfully within 6 months.Which makes customer satisfaction analysis can be formed more accurately and scientifically compared with sending satisfaction questionnaire manually every month in the past.-As the service manager of some ToB customers of the company, when receiving upgrade report from front-line colleagues about customers’ circuit failure, coordinate various departments to speed up problem solving.-Responsible for statistical analysis of satisfaction surveys of all ToB customers every month, output analysis reports and report to department leaders. Show less