Chanakya K

Experience

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  OpenBrickSystems Pvt. Ltd.

  Feb 2014 - Oct 2015

  Product Engineer

  Process associates are responsible for improving processes. This involves analyzing current processes and measuring their effectiveness. It also requires one to stay abreast of trends, techniques, and technology included in the production process.• Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.• Coordinate with internal and external clients and provide assistance on phone and resolved all queries.• Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests.• Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.• Manage everyday work activities and informed supervisor appropriately.• Administer and collect all metrics on processes and identify data points to improve all processes.• Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.• Monitor all data entry operations and ensure compliance to timeframe.• Ensure and maintain effective professional relationships with staff.• Perform quality check assessment on all processes of various associates.• Coordinate with team members and ensure achievement of all team objectives and goals.• Analyze all issues of internal and external clients and provide effective resolutions for same. Show less

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  S’PEAK PROJECTS PVT.LTD

  Jan 2016 - Jan 2018

  Senior Process Associate

  Assisted users with technology problems over the phone in an apt way so that they can perform their job and be productive for the firm. This including all troubleshooting related to windows including installation of software to hardware.• Identifying hardware and software solutions.• Troubleshooting technical issues.• Diagnosing and repairing faults.• Resolving network issues.• Installing and configuring hardware and software.• Speaking to customers to quickly get to the root of their problem.• Providing timely and accurate customer feedback.• Talking customers through a series of actions to resolve a problem.• Following up with clients to ensure the problem is resolved.• Replacing or repairing the necessary parts.• Supporting the roll-out of new applications.• Providing support in the form of procedural documentation.• Managing multiple cases at one time.• Testing and evaluating new technologies.• Conducting electrical safety checks on equipment Show less

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  Deloitte India (Offices of the US)

  May 2018 - Sept 2022

  Senior Technical Analyst

  Located in Hermitage, Los Angeles, and Hyderabad, the Contact Center is the single point of contact for technology, talent, payroll, benefits, business applications such as DTE and Expense questions, and general technology support.Worked on ServiceDesk and now working on ServiceNow ticketing tool in Incident Management to create Incident and request tickets for internal users and resolve issues in a timely manner with excellent troubleshooting skills. Assisted Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. This involves direct resolution of the problem or escalation to another team as the case may be. Users are very computer literate, and accuracy of information is a high priority.• Good user focus, attitude and excellent interpersonal skills.• Comprehensive knowledge of required IT technologies.• Assisting internal Deloitte users/employees with various technical issues relating to access to applications, windows logins, Outlook configuration, VPN related issues and network connectivity.• Troubleshooting individual applications for connectivity and access related issues. Show less

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  HCLTech

  Oct 2022 - now

  • Service Delivery Manager

    Apr 2023 - now

  • Senior Technical Lead

    Oct 2022 - May 2023