Jaan Sarv

Experience

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  EsData

  May 1998 - Dec 2004

  IT Specialist

  - Web, e-mail, network and ISP services- Linux and Unix system administration- LAN/WAN network cabling and configuration- Customer support via phone, e-mail and on-premises- Web development

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  Telia

  Jan 2004 - Jun 2019

  - Coordinate Quality Management approach across organization.- Coordinate implementation of End-to-End Service Management approach across organization.- Maintain overall Service Catalogue across organizationMain goals:- Improve overall Service Quality- Improve automation level of IT Infrastructure management- Implement End-to-End Service Management approach in critical teamsAchievements:- Improved Fixed Mobile Connection and Mobile TV service quality- Increased the number of services using Active-Active High Availability clusters- Increased the number of services using Infrastructure-as-a-Code approach using Kubernetes, Saltstack or AnsibleProjects:- Implement Technical Maturity Level assessment model Show less - Service Management of Mission Critical services.- Coordinating cross-functional teams: Development, Operations, Customer Support, Content Delivery, Business. Implement common Goals and KPI-s.- Leading, coaching and supporting the team of 6 employees.Main goal:- Improve TV service Quality and Customer eXperience.Achievements:- Excemplary DevOps team with Infrastructure-as-a-Code approach- Reduced nr of unwanted calls to Customer Support- Reduced nr of Critical Incidents- Reduced nr of reoccurring ProblemsProjects:- Implement Infrastructure-as-a-Code approach using Saltstack- Implement End-to-End Service Management responsibility framework- Implement DevOps Maturity Model assessment and improvement framework Show less

  • Service Quality Manager

    May 2018 - Jun 2019

  • Team Lead & Service Manager - TV and Smart Home

    Nov 2013 - Apr 2018

  • Team Lead - Linux Server Infrastructure

    Jan 2010 - Oct 2013

  • Systems administrator - Linux Web & MySQL servers

    Jan 2004 - Dec 2009
• 

  AFS IT Services Estonia OÜ

  Aug 2020 - Oct 2022

  • IT Security Manager / SOC Manager

    Apr 2021 - Oct 2022

  • Service Manager

    Aug 2020 - Mar 2021
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  Riverty

  Oct 2022 - now

  IT Security Manager / SOC Manager