Daniel Lambeth

Experience

• 

  Luton Borough Council

  Sept 2009 - Jan 2013

  To provide high quality and timely ICT support services to the ICT department with particular reference to all computer hardware used by students across the school. My job role as an IT technician and consists of supporting the IT equipment throughout the building in classrooms, music studios and TV studios. We have a variety of equipment on-site, including MAC PowerPCs and Laptops running SnowLeopard. Windows Desktop PCs and Laptops running XP and Vista

  • IT Technician

    Nov 2010 - Jan 2013

  • IT Apprentice

    Sept 2009 - Oct 2010
• 

  Bourne Leisure

  Jan 2013 - Jan 2014

  Service Desk Analyst

  Providing first and second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.

• 

  Luton Borough Council

  Jan 2014 - Sept 2015

  Technical Support Engineer

  To provide high quality and timely ICT technical support services to The e-learning Centre and The Leagrave Centre with particular reference to supporting the networks, all computer hardware and software used. Contribute to the delivery of the service level agreement for ICT technical support to schools in and outside of Luton.

• 

  University of the Arts London

  Oct 2015 - Jan 2018

  Client Configuration (Windows Specialist)

  Providing 3rd line support and management of 3000 Mac devices and 5000 Windows Devices across multiple sites throughout London. Advising L1 and L2 teams as a point of escalation for solutions. Working collaboratively with stakeholders and internal teams to provide tailored solutions for varying projects through the use of JAMF, ZENworks and scripting. Simplifying existing processes and automating processes where possible, for example the build process on Mac and Windows.

• 

  Flex

  Sept 2017 - Jan 2018

  IT Support Analyst
• 

  Dimension Data

  Jan 2018 - Jan 2018

  Desktop Support
• 

  MADE.COM

  Jan 2019 - Mar 2021

  IT Infrastructure Analyst & Support Engineer

  Providing 3rd line support to the business to over 500 employees. Including the design and implementation of over 250 Mac devices, 250 Windows and to over 100 iOS and other tablet devices. Collaborating with vendors and in-house developers to design and implement solutions to resolve issues. Managing and maintaining operational platforms within the business (Okta, GSuite, PaperCut and more). Design methods helping to improve the current framework across the Head Office in London as other offices and showrooms in Europe. Voir moins

• 

  Octopus Energy

  Mar 2021 - now

  TechOps