Celine Ndede

Experience

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  StarTimes Kenya

  Sept 2015 - Jun 2016

  Telesales Representative
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  Typotech Imaging Systems Ltd

  Aug 2016 - May 2017

  Sales and Marketing Executive
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  COPY CAT GROUP Information Technology and Services.

  May 2017 - Jul 2018

  Sales and Marketing Executive
• 

  The First Group

  Mar 2019 - now

  Administrative Assistant

  Order Processing:• Managing and processing customer orders accurately and efficiently.• Verifying order details, pricing, and product availability.• Coordinating with various departments (e.g., logistics, finance) to fulfill orders. Customer Support:• Responding to customer inquiries and resolving issues promptly.• Providing information about products, pricing, and delivery times.• Ensuring a high level of customer satisfaction through effective communication. Sales Data Management:• Maintaining and updating customer databases and sales records.• Generating reports on sales performance, trends, and forecasts.• Preparing and distributing sales-related documents, proposals, and presentations.• Managing the sales team's calendars and travel arrangements.• Managing returns and exchanges, as well as damaged or defective products. Quotation and Pricing:• Preparing and sending price quotations to customers.• Ensuring that pricing information is accurate and up-to-date.Contract Management:• Assisting in the preparation and management of sales contracts and agreements.• Ensuring contracts are signed and filed appropriately. Sales Support Tools:• Utilizing CRM (Customer Relationship Management) software to manage customer interactions and sales activities.• Training sales team members on how to use CRM tools effectively. Administrative Tasks:• Handling general administrative duties such as filing, data entry, and maintaining office supplies. Compliance and Documentation:• Ensuring that all sales processes and transactions comply with company policies and regulations.• Maintaining records of compliance-related documents.Reporting and Analysis:• Preparing regular sales reports and performance analyses for management review. Show less