Sanjay Singh

Experience

• 

  Atlantic Coast Enterprises

  Jul 2013 - Mar 2019

  • Oversaw quality assurance programs while adhering to all company and service center policies, procedures and guidelines.• Managed multiple stores while ensuring proper execution of marketing/guest experience programs at multiple locations.• Set and reviewed budgets, reviewing billing activities and managing cost.• Investigated and resolved guest complaints and warranties as needed.• Provided leadership, direction and training to the associates, including coaching, mentoring and recognition.• Ensured monthly safety meetings are held and that a safe environment is maintained for associates and guests.• In charge of ordering, receiving and controlling of inventory, including counting and reconciling as needed. Show less • Responsible for making sure service times meet set standards as measured by management.• Guaranteed employees are trained in the duties they are performing and meet required timeframes for certification modules.• Developed positive problem-solving skills with customers or fellow employees and handle all customer information discreetly and professionally.• Analyzed traffic reports to effectively schedule man-hours to meet both customer needs and budgeted labor goals.• Assisted with ordering procedures and understanding the impact that over or under ordering can have on financial statements and customers. Show less

  • Store Manager

    Oct 2015 - Mar 2019

  • Assistant Manager

    Jul 2013 - Oct 2015
• 

  Florida Department of Transportation

  Mar 2019 - now

  • Performs highly advanced maintenance and transportation engineering duties responsible for the administration of management activities for the maintenance program at an Operations Center.• Oversee and direct maintenance field operations, trades, shop and warehouse work groups.• Formulates and recommends safe work procedures, and develops new, innovative and improved work methods.• Performs the duties of the Operations Engineer during his absence as required.• Coordinates the Emergency Management Program of the unit.• Oversees the supervision and direction of in-house work crews to ensure the maximum use of time and resources are safely achieved to include setting of priorities for highway maintenance crews, labor crews and heavy equipment operations that perform routine maintenance activities.• Monitors the Maintenance Rating Program reports and takes action to ensure all elements and characteristics meet Department standards. Monitors daily crew reports to ensure accuracy of information provided and that the timesheet information is in accordance with current procedures.• Coordinates field work activities with contract and permit personnel to deliver seamless maintenance activities.• Oversees all activities performed by the vehicle maintenance and repair facility and warehouse.• Prepares budget requests and monitors budget allocations as well as reviews and approves purchasing activity for the maintenance program components as assigned by the Operations Engineer. Directs and implements cost control programs. Show less • Plan and direct routine and non-routine maintenance activities on the state highway system within Broward County, including bridges in accordance with FDOT policies, procedures, guidelines, and specifications.• Conducts plans review in ERC and participates in pre-construction conferences on upcoming construction projects within maintenance jurisdiction for potential maintenance concerns.• Analyze weekly and quarterly reports for production comparison using engineering analysis to improve quality and quantity of production.• Provides technical assistance on repair methods and practices to highway maintenance field crews.• Analyze work needs and provide engineering judgement when developing solutions to resolve issues.• Serves as a liaison to consulting engineers and contractors, city, county, and other state agencies regarding maintenance issues.• Meet and communicate effectively with local government officials, civic groups, and general public to resolve complaints, and explain FDOT policies and procedures Show less • Manages the unit contracting program• Develops the work to develop the contract specifications, including special provisions, cost estimates, justifications, and work quantities.• Researches, analyzes, and develops new and innovative approaches to contracting the maintenance needs of the unit.• Serves as the project manager on district and local contracts.• Manages contract administration duties within the unit including conducting pre-bid conferences, active participation in pre-work conference and routine follow-up with contract coordinators and inspectors. • Plans and directs routine and non-routine maintenance activities on the state highway system within Miami-Dade County, including bridges in accordance with FDOT policies, procedures, guidelines, specifications, and manuals.• Analyzes work needs to establish deadlines, priorities, and provide engineering judgement when developing solutions to resolve issues.• Monitors and reviews all work completed by in-house maintenance staff to ensure proper techniques and department procedures are used.• Provides technical assistance on repair methods and practices to highway maintenance field crews using engineering judgement.• Monitors and reviews all work completed by in-house maintenance staff to ensure proper techniques and department procedures are used.• Serves as a liaison to consulting engineers and contractors, city, county, and other state agencies regarding maintenance issues. • Meet and communicate effectively with local government officials, civic groups, and general public to resolve complaints, and explain FDOT policies and procedures. Show less • Plan and direct routine and non-routine maintenance activities on the state highway system within Broward County, including bridges in accordance with FDOT policies, procedures, guidelines, and specifications.• Conducts plans review in ERC and participates in pre-construction conferences on upcoming construction projects within maintenance jurisdiction for potential maintenance concerns.• Analyze weekly and quarterly reports for production comparison using engineering analysis to improve quality and quantity of production.• Provides technical assistance on repair methods and practices to highway maintenance field crews.• Analyze work needs and provide engineering judgement when developing solutions to resolve issues.• Serves as a liaison to consulting engineers and contractors, city, county, and other state agencies regarding maintenance issues.• Meet and communicate effectively with local government officials, civic groups, and general public to resolve complaints, and explain FDOT policies and procedures. Show less • Oversaw contractor activities on maintenance contracts such as asphalt repair, NPDES corrections, drainage, concrete, clearing and grubbing, shoulder repair to assure the contract documents are being adhered to and contract administration procedures are being followed.• Created, issued, and verified work documents to contractors indicating work locations, pay item quantities of work to be performed, and date work is to begin/end.• Assisted with the development and preparations of the preliminary plans, specifications, preliminary estimates and related contract documents for all assigned contracts.• Conducted pre-work meetings to ensure the contractor understands scope of work and expected results.• Assisted with the preparation of contract renewal documents, draft maintenance agreements with municipalities, supplemental agreement drafts, time extensions, contractor correspondence, and other documents necessary for proper management of the contract as directed.• Provided support to inspectors in resolving contract related problems and scheduling of work.• Motivated inspectors to improve the quality and quantity of work performed.• Coordinated and assists in performing work need surveys to gather information for maintenance contract work plan.• Evaluated work and traffic control plans for possible conflicts with existing utilities, other projects, residents, cities, and businesses. Show less

  • Maintenance Program Manager

    Jun 2024 - now

  • Maintenance Manager - Field Operations

    Dec 2022 - Jun 2024

  • Area Manager

    Jul 2022 - Dec 2022

  • Maintenance Manager - Field Operations

    Mar 2020 - Jul 2022

  • Contract Coordinator I

    Mar 2019 - Mar 2020