Stanley Belice

Experience

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  BMW of Tenafly

  Aug 2013 - Mar 2015

  Business Development Coordinator

  -Conducted market research and analysis to identify new business opportunities and emerging trends.-Managed and executed dealership events, including new vehicle launches, test drives, community partnerships, and private showings to increase customer engagement and sales.-Worked closely with the sales team to develop and implement effective lead-generated strategies.Accomplishments:-Increased customer loyalty and sales by leveraging effective communication skills and a deep understanding of customer needs.-Increased performance reviews for new employees by 27% after streamlining onboarding and year-one customer engagement training program. Show less

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  The New York Foundling

  Mar 2015 - Mar 2018

  Senior Assistant Manager

  -Assisted the Developmental Disabilities Manager in overseeing daily operations of the New York -Foundling's developmental disabilities program, ensuring compliance with state and federal regulations.-Collaborated with staff to develop and implement individualized service plans (ISPs) for clients with developmental disabilities and monitored progress toward achieving goals outlined in the ISP.-Supervised and provided ongoing training to 18 direct support professionals, ensuring they were equipped to provide high-quality care and support to clients with developmental disabilities.Accomplishments:-Established 16 new partnerships with local businesses and community organizations, providing additional resources and support for clients with developmental disabilities and their families.-Successfully increased program enrollment by 25% through targeted outreach and marketing efforts, resulting in increased revenue and expanded services for clients with developmental disabilities.-Streamlined the intake process for new clients with developmental disabilities, reducing wait times by 30% and increasing overall program efficiency. Show less

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  Chrysler Dodge Jeep Ram

  Mar 2016 - Nov 2020

  Senior Sales Consultant

  -Utilized product knowledge and persuasive communication skills to effectively sell Dodge, Chrysler, Jeep, and Ram vehicles to customers.-Collaborated with team members and management to optimize sales strategies and tactics to ensure that the dealership met or exceeded its sales goals.-Used dealership CRM tools and other software applications to maintain accurate records of customer interactions, sales transactions, and vehicle inventories.-Assisted in the preparation of sales reports and forecasts, providing valuable insights into sales trends and opportunities for growth.Accomplishments:-Collaborated with the marketing department to develop and execute successful advertising and promotional campaigns, resulting in increased brand awareness and higher sales volume.-Developed and trained junior sales consultants, resulting in improved performance and increased sales revenue.-Built and maintained a strong customer base through exceptional customer service and personalized attention, resulting in high customer satisfaction and repeat business. Show less

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  Lufthansa

  Jul 2021 - Aug 2022

  Guest Services Assistant Manager

  -Conducted market research that analyzed customer data to identify sales opportunities and targeted sales initiatives. Established relationships with community stakeholders to promote Lufthansa Systems' services to drive sales through partnerships and referrals.-Monitored and reported on key sales metrics, including revenue per passenger and conversion rates, to measure the effectiveness of sales initiatives and identify areas for improvement.-Analyzed customer data and feedback to identify opportunities for improving the customer experience and implementing new services and products.Accomplishments:-Trained and coached guest service agents to upsell Lufthansa Systems' products and services, resulting in a 10% increase in ancillary revenue.-Led a team of guest service agents to achieve the highest on-time performance record in the region for two consecutive years.-Implemented a recognition and rewards program for guest service agents that reduced employee turnover by 10% and improved employee engagement. Show less

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  Prospect Airport Services, Inc.

  Aug 2022 - now

  Terminal Manager

  -Managing the daily operations of a high-volume airport terminal while managing a team of over 50 employees to ensure the efficient and safe handling of passenger luggage, cargo, and other items.-Maintaining accurate records of terminal activity, including cargo volume, passenger traffic, and employee performance, to provide regular reports to senior management.-Managing financial and budgetary aspects of the terminal to forecast expenses while negotiating contracts to control costs that maximize profitability.Accomplishments:-Developed and implemented standard operating procedures (SOPs) for terminal operations, resulting in a 20% increase in productivity and a reduction in errors by 15%.-Led the terminal team in achieving a 95% on-time departure rate for flights, exceeding industry standards, and ensuring high levels of customer satisfaction.-Developed and executed a comprehensive training program for new hires and existing employees, resulting in a 50% reduction in training time and an increase in employee retention rates. Show less