Clayton Choong

Experience

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  Sozai Restaurant

  Feb 2008 - Aug 2009

  Restaurant Manager

  - Ensure efficient and profitable operation of restaurant while maintaining their reputation and ethos.- Use feedback to improve customer relationships.- Anticipate customer needs and proactively communicate with them.- Recruitment, managing and training of the staff members.- Actively encourage staff members to share their input and opinions.- Maintain high standards of food, service and health and safety.- Analyzing and planning restaurant sales levels and profitability.- Preparing reports for staff control, food control and sales.- Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.- Perform administrative activities such as scheduling, budgeting, payroll and MYOB accounting. Show less

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  Red Rock Airport Services

  Sept 2009 - Feb 2011

  Food And Beverage Supervisor

  - Produce deliverables that exceed customer expectations.- Ensure effectiveness of training, performance evaluations and anticipate staff problems and implement solutions proactively.- Act as domain resource and help others understand implications of actions on other areas and the potential impact of their decisions.- Engage and influence others to ensure quality and defined service are met.- Assist in all standard operating procedures and lead others on best practices.- Develop solutions and create plan to spread ideas across team.- Continually focus on self-development. Show less

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  Helloworld Travel Limited

  Feb 2012 - Sept 2020

  - Understanding, analyzing, documenting and communicating functional and technical specifications of various systems and solutions.- Gathering information from relevant stakeholders and developing process maps of the requirements which can then be communicated to the Development and Testing teams.- Management of multiple short and long term initiatives to deliver improved systems performance and functional capabilities to all areas.- Identify and mitigate the impact to downstream systems when new initiatives are being delivered, and will proactively seek opportunities to improve business performance through automation, at all times applying sound change management principles. Show less

  • International & Online Ticketing Automation Analyst

    May 2018 - Sept 2020

  • Fares & Ticketing Consultant

    Feb 2012 - May 2018
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  Msjoann Shop

  May 2020 - Nov 2020

  Internet Marketing Consultant

  Helping everyone convert their daily spending into earning an ongoing residual income by providing a systematization, standardization, state-of-the-art management systems, merchandising and marketing tools, growing visibility and the opportunity to own multiple business locations for yourself, but not by yourself.

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  Aeronology

  Sept 2020 - May 2022

  Business Analyst

  - Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats- Construct workflow charts and diagrams; studying system capabilities; writing specifications- Improve systems by studying current practices, designing modifications- Recommend controls by identifying problems, writing improved procedures- Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making- Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees- Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues Show less

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  Vocus

  May 2022 - Feb 2023

  Business Analyst
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  Aeronology

  Feb 2023 - now

  Head of BA & QA