Ilya Vrublevskiy

Experience

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  US Army

  Sept 2000 - Dec 2003

  Cavalry Scout
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  U.S. Department of Veterans Affairs

  Jan 2007 - Mar 2011

  IT Specialist

  ● Supervised and executed a variety of IT projects and on-going activities, incl. internal customer support, network provision and maintenance, satellite office support and intra-departmental IT initiatives● Planned, coordinated and managed site relocation for 1000+ workplaces including printers, networking, medical equipment within budgets and allocated timeframes● Supervised IT personnel that reduced daily work orders backlog from 50 to 10 in a 1000+ user’s site● Performed on-the-job training for newly hired IT staff● Organized and conducted off-site IT support for 3+ remote locations● Managed internal IT support for a wide range of client hardware (systems, printers, wired and wireless networking), MS Windows and software support (provisioning/installation, tuning and troubleshooting)● Managed PC upgrade in the whole hospital, set up IT infrastructure for three new buildings, decreased incident ticket count from 600 to under 20 per week and response time from 24 to one hour Show less

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  Soyuz-Telefonstroy

  Apr 2011 - Nov 2012

  Project Manager

  ● Ran development and deployment of numerous integration projects for in-house IT system using MS SharePoint● Supervised design of security layers for in-house IT systems● Owned user profile normalization and Active Directory groups tuning for integration of in-house IT system● Managed functional specification design● Led customer facing technical and business presentations● Negotiated vendor contract terms and managed software development process with vendors, IT deployment and maintenance, IT services, computer, networking and communication hardware repair and maintenance● Assessed software configuration management protocols, business processes, and automation● Developed recommendations for deployment of IT products and systems● Implemented a SharePoint intranet corporate portal (document management, billing and project management) Show less

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  Citi

  Nov 2012 - Dec 2013

  Lead Systems Analyst

  ● Supervised development and provided in-house support of IT subsystems, Citibank online, mobile banking, SMS and voice agent notification of incoming customer calls● Managed the Implementation of a new version of Citibank Online, interactive voice recognition and SMS notification system● Managed functional specification compliance with company policies● Supervised testing, deployment, and verification of add-ons for in-house IT systems● Converted user requirements to functional specifications● Acted as a liaison with subcontractors on development projects for improving in-house IT systems● Software configuration management (patching and updates) and support of accounting subsystems● Supervised development of offline and out-of bound data processing (download, offline processing and subsequent upload with synchronization)● Managed software migration from test to production● Owned the process of debugging, testing and verification for variety of systems add-ons and contractual terms compliance● Decreased the daily queue of open incidents, from 200 to no more than 20; lowered incident response time to one day Show less

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  MCFR Publishing / Wolters Kluwer Russia

  Jan 2014 - Nov 2015

  Head of Data Management

  ● Managed product documentation, training materials and development plans ● Owned development of new products and add-ons● Managed and owned CRM (Microsoft Dynamics) and related internal training ● Worked with the marketing team, helped drive accurate reporting mechanisms and systems for tracking lead sources and ROI using Google Analytics, Excel spreadsheets● Was responsible for the customer database (700K contacts); using internal data management software, achieved 50% increase in data integrity● Implemented a data validation system, improved data exchange between CRM and other systems, set up data reports ● Mapped user functional requirements to features in systems ● Saved over $200k by optimizing the systems efficiency, minimizing call center spending and improved efficiency of the marketing team Show less

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  LLC "TVOY GlavBuh" - “Your Controller”

  Dec 2015 - Sept 2017

  Director of Operations

  ● Solely owned the operations function at Tvoy GlavBuh● Oversaw website development and enabled 35% quarterly traffic growth● Set up IT infrastructure to support multiple lines of business● Ensured milestones were met on-time and on budget● Responsible for corporate strategy and branding ● Executed annual strategic product planning and its implementation● Registered a new company and ran a successful launch of the first product offering ● Helped the business reach break-even point in six months after launch Show less

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  U.S. Department of Veterans Affairs

  Dec 2017 - now

  • Project Manager, National Center for Collaborative Healthcare Innovation

    Sept 2020 - now

  • Lead Information Technology Specialist

    May 2018 - Sept 2020

  • Information Technology Specialist

    Dec 2017 - May 2018