Tim Sargeant

Experience

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  Hussey & Greaves Ltd

  Jun 1983 - Jul 1996

  Various

  From joining Hussey & Greaves in June 1983, straight after leaving school, until I left the company in July 1996 I held several roles within this family run business. I started at the company as a printer and worked my way up to Computer Product Manager via several roles in the company showroom, sales office, reprographics department, other branches, and the internal Computer Systems Department, all of which I ended up managing during my time there.

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  Info'Products

  Jul 1996 - Jun 1998

  I was responsible for the efficient control of all aspects of Info’Products Technical Pre-sales Department. Duties included the recruitment, training, appraisal & motivation of staff. Maintaining good relations with sales staff and customers by providing an effective service in dealing with orders and queries. Liaising with suppliers and manufacturers to provide the best possible service to customers. Working with sales managers to pass on sales leads or to action customer requirements. An important part of my work involved building relationships with all other departments to ensure a good level of communication was maintained. Show less This role involved providing the analysis and specification of computer equipment ranging from complex servers to basic desktop systems. I liaised with clients to discuss their systems and ensure that IP provided them with the best possible solution to their requirements. I liaised with suppliers to ensure that the most up to date information available was published and maintained for use by the sales force. I analysed technical pre-sales requests and provide a supported solution to the client. In addition to the above I was appointed the Webmaster for IP following a major involvement in the development of a new website. I was responsible for liaising with various internal departments to ensure that the information published on the new site was concise, current, and accurate. My role as webmaster gave me overall responsibility for the security, maintenance and content of the website. Show less

  • Technical Presales Manager

    Dec 1997 - Jun 1998

  • Senior Technical Advisor / Webmaster

    Jul 1996 - Nov 1997
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  Basilica Computing Ltd

  Jul 1998 - Feb 2000

  In addition to my duties as a Server Consultant I was asked to set-up a Technical Presales department within Basilica to provide detailed technical support to the internal sales force. I was responsible for the efficient control of all aspects of the Technical Presales Department. The role of the department was to provide the optimum solution to a customer requirement whether a simple network card or a complex server rack build. The department maintained a database for enquiries to ensure that SLA’s were maintained as well as various product databases that provided detailed information on supported products to the sales force. My duties included the recruitment, training, appraisal & motivation of staff. Working with suppliers and manufacturers to provide the best possible service to customers, as well as sales managers to pass on sales leads or to action customer requirements. Show less I ran a team of consultants that were responsible for the effective analysis and design of Intel Server solutions based on specific customer requirements. The purpose of the role was to provide detailed technical information to both our sales force and customers and ensure that we provided the optimum solution to a requirement in both the short and long term. My duties included customer visits, supplier liaison, staff training, and information dissemination via an intranet. I was responsible for the Intel Server sales targets for the company and was specifically employed to increase the awareness and sales of Compaq servers within Basilica. For the last financial year I was able to increase the Compaq server sales from £1.5million to £4million. As a Compaq ASE I was also involved in the building and implementation of the specific hardware solutions on customer sites. Show less

  • Technical Presales Manager

    Jul 1999 - Feb 2000

  • Server Consultant

    Jul 1998 - Jun 1999
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  Hewlett-Packard

  Feb 2000 - Nov 2006

  ISS Technical Client Consultant

  As ISS Technical Client Consultant (TCC) my role was to provide a pre-sales technical interface for the customer. To understand the client's business needs, interpret them, and produce the solution design proposals based on those needs as well as current and future HP technology. I was the source of technical expertise for the Client Business Manager, Sales Specialists and customers, engaging other technical resources as needed to advance the sales cycle. As a TCC, I built relationships with key technical influencers and decision makers within the assigned account, participated in on-going account planning activities, and assisted the account team in meeting and exceeding revenue and profit objectives. I was responsible for keeping the customer informed on new HP products and solutions, specifically in the area of Industry Standard Servers (Rackmount & Blade), as well as configuring specific solutions that met their business requirements. The information flow ranged from emails, meeting, and concalls, to full presentations to a wide ranging customer audience including a customer road show to demonstrate the benefits and features of ProLiant technology to all levels of technology influencers. Show less

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  Selway Moore Ltd

  Dec 2006 - Oct 2008

  Senior Solutions Architect

  My role as Senior Solution Architect was to provide end to end tailored technical expertise from the initial customer engagement and presentation of solutions through the analysis and design, to the installation and implementation of the final solution. I worked independently or as the team lead and was involved in all aspects of the project lifecycle; depending on the client size, specific requirement, or depth of the solution specific responsibilities included:● Lead Architect in the development of the overall technical solution ● Elicit, analyse and document system requirements ● Present virtual technical solutions to all levels of organisation ● Install, configure, troubleshoot, & support technical solutions ● Develop and perform test cases and scenarios ● Serve as technical liaison to other vendors ● Document installation/configuration information ● Provide escalation support to customers and other contractors ● Maintain relationships with client and identify other sales opportunities ● Estimate level of effort to design and implement technical solutions ● Mentor and provide technical expertise to team members ● Staying current on virtualisation technologies and developments Show less

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  DTP Group

  Oct 2008 - Apr 2014

  Virtualisation Solutions Architect

  My role as Senior Solution Architect is to provide end to end tailored technical expertise from the initial customer engagement and presentation of solutions through the analysis and design, to the installation and implementation of the final solution. I work independently or as the team lead and am involved in all aspects of the project lifecycle; depending on the client size, specific requirement, or depth of the solution specific responsibilities include:• Lead Architect in the development of the overall technical solution• Elicit, analyse and document system requirements• Present virtual technical solutions to all levels of organisation• Install, configure, troubleshoot, & support technical solutions• Develop and perform test cases and scenarios• Serve as technical liaison to other vendors• Document installation/configuration information• Provide escalation support to customers and other contractors• Maintain relationships with client and identify other sales opportunities• Estimate level of effort to design and implement technical solutions• Mentor and provide technical expertise to team members• Staying current on virtualisation technologies and developments Show less

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  Lumesse

  Oct 2014 - Dec 2017

  Lead Cloud & Virtual Platform Specialist

  My initial role was to be responsible for the growth, change & availability of the IT infrastructure in the various data centres around the globe. Working closely with multiple departments I was able to improve, streamline & dramatically improve application performance and availability. As the software functionality and complexity grew and the customer base increased, the entire infrastructure was doubled without downtime or impact on the existing customer SLA. This involved working closely with the various teams while ensuring that there was sufficient capacity in place to support the demands of the new functionality. Additionally, working to standards and to best practice was not good when I first joined so I additionally had to change the culture of the delivery organisation to a more complete, standards-based model. At this point the infrastructure was approximately 800+ machines.In early 2016 a strategic decision was made to move all deployment to the cloud. This involved the design and build of multiple regional VPCs and networking to support the complex business requirements. My role in planning and delivering this was as the technical lead with responsibility for ensuring the planning, documentation, delivery methodology, migration process, and ongoing monitoring and maintenance to ensure our continued service levels to the business and end users.All new customers software is now delivered directly from AWS and my role is to manage the ongoing deployment, growth, and availability of the platform for new software functionality and the ongoing ability to ensure all service level agreements are met. Additionally I work closely with our developers to ensure that applications are built to best practices and standards so that we can fully embrace the CI/CD methodology. The move into AWS has resulted in a more agile and flexible platform where we can deploy systems in hours rather than weeks and has meant huge saving from the closure of legacy physical DCs. Show less

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  Slalom Consulting

  Jan 2018 - now

  Consultant

  Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics.We help companies push the boundaries of what’s possible, collaborating every step of the way. Our clients come to us to find new ways to accelerate innovation, do more with less, get to market faster, create experiences their customers love, and build operational muscle for sustainable results. Show less