Alicia Wagoner

Experience

• 

  Canopy Marketing

  Aug 2013 - Apr 2014

  Marketing Intern

  Canopy Marketing is heavily based on Search Engine Optimization (SEO) research and social media. At Canopy Marketing I created content, media and developed websites through WordPress All materials generated were catered to client’s needs and vision with consideration for each individual’s target market. I also set back-links in place and conducted keyword research for the client to gain greater presence in their market organically (and at lower costs), raising Google page rankings of all clients worked with. Show less

• 

  Point Loma Nazarene University

  Dec 2013 - Jul 2014

  Fermanian School of Business Student Assistant

  Fermanian School of Business facilitates an academic business environment where students learn various undergraduate business subjects such as economics, marketing, accounting, and more. As a student assistant I provided help and support for all staff members with projects, research, events, and classroom preparation (copying, grading, etc.). I also consistently updated the business schools' twitter feed and reported news articles regularly on the FSB website to keep viewers updated on things going on in the Fermanian School of Business.I successfully raised the FSB Twitter Klout score from low of 20 to high of 40. Show less

• 

  DRYCO Construction, Inc.

  Jul 2014 - Aug 2014

  Marketing and Business Development Intern

  DRYCO Construction specializes in Asphalt Paving, ADA Upgrades, Concrete, Saw Cutting, Fence & Iron, Game Courts, Sealcoating, Striping, and Full Depth Rehabilitation. As an intern I tracked and organized client contact information from a recent merger with Nor Cal Fence, developed action plans for client relationship management such as scheduling visits with top clients, cold calling, developing marketing campaigns for our sales force, and attending networking & promotional events/tradeshows to seek out new clients. I also created several specified prospecting contact lists for DRYCO estimators, each built with relevant criteria for parking lot maintenance prospects in varying industries Show less

• 

  All Across Africa

  Feb 2015 - May 2015

  Public Relations Coordinator

  All Across Africa is a social business with a mission to create job opportunities for men and women in Africa by bringing their handcrafted products to market in the United States in membership with the Fair Trade Federation. AAA creates relevant designs with US market appeal, train their artisans to use the art of their traditions and resources to produce the designs, and then pay them up front fair wages. As opposed to charitable handouts, AAA aims to enable each of its partners to improve their own quality of life in a dignified way. As PR Coordinator, I served as an in-house extension of the firm representing the company. I contributed to brainstorming sessions, assisted existing PR firm with research, drafts, and pushes of media pitches to secure publicity and media coverage, managed website blogs, executed marketing campaigns, managed and measured social media through Klout and HootSuite (Facebook, Twitter, and Instagram), and provided support as needed.+ Raised their Klout score from 31 to 58+ Increased FB followers by 7.52%+ Increased their Instagram followers by 24.37% Show less

• 

  Point Loma Nazarene University

  Jun 2015 - Aug 2015

  Media Technician

  Each summer, Point Loma Nazarene University organizes and supports Summer Ministry Teams (SMT) as they travel to Nazarene affiliated churches and camps. The teams function as worship bands that lead music but also function in whatever capacity is needed, often filling roles of counselors and speakers. As they travel they also promote PLNU Admissions. In the role of Media Tech. on the bilingual team, Holdfast, it was my responsibility to create presentations (in both English and Spanish) using ProPresenter 5 and ProPresenter 6, in close collaboration with worship team leaders, church pastors, sound technicians, and camp directors and speakers. Each location traveled to necessitated adaptability to the systems and resources available, as set up of projectors, media, and monitors was required of me. After setup, it was my responsibility to run the presentations. On this team I was given additional opportunities to lead worship, work as a camp counselor, assist in the band's setup and tear down, and manage the finances of the team. Show less

• 

  Gradient Capital Advisors, LLC

  Jan 2016 - Apr 2016

  Administrative Assistant

  Gradient Capital Advisors is a boutique private wealth management firm where experienced financial advisors deliver objective, values-driven advice, crafting a wealth management plan that is customized, considered and comprehensive.As the adminstrative assistant, I assumed the role of intermediary between adviors and their respective clients. When I wasn't communicating and directing clients to their advisors through email, in-person, and telephone communications, I transcribed letter and communication log dictations. In addition, it was my responsibility to maintain incoming and outgoing mail for the office and on occasion, schedule meetings on behalf of the firm's advisors. Show less

• 

  DRYCO Construction, Inc.

  Jun 2016 - May 2017

  Human Resources Assistant

  DRYCO Construction specializes in Asphalt Paving, ADA Upgrades, Concrete, Saw Cutting, Fence & Iron, Game Courts, Sealcoating, Striping, and Full Depth Rehabilitation. As HR Assistant, I worked directly with the Human Resources Manager, functioning much like a generalist. I was a primary point of contact for Spanish-speaking employees and gladly assisted all employees with their benefits, insurance, payroll, and miscellaneous inquiries. I set up employee 401(k) Plans, and medical, dental and vision insurance; handled various employee and on-boarding documents; Coordinated with company managers/executives and brokers; and managed recruitment/staffing through phone and in-person interviews, and by utilizing recruiting tools (LinkedIn, Monster, Indeed, Zip Recruiter). I also worked with staffing agencies, sought talent through University Recruiting, and introduced ATS capabilities.Other responsibilities and accomplishments:+ Culture and health initiatives champion - hosted an elaborate health/wellness competition for office employees (with over half committed to the 12-week, Q1 program and over 75% retention of participants through to the end); aim was to improve overall health, promote culture, increase morale, and positively effect company costs associated with health insurance policy. I worked closely with a Health Improvement Strategist to bring health coaching and wellness screenings on-site. I also created the first Wellness Committee at DRYCO!+ Discovered DHS/USCIS compliance issues and educated myself in all things "Form I-9," then created system and procedures to correct and prevent issues found in 300+ employee documents ($200,000+ in potential penalties)+ Revamped Referral Program and managed the improved program+ Learned the new payroll/HR software to correct improper vacation accrual setup - recovered over 1,126 unaccounted hours+ Interim - stepped in for over a month (first few months of employment) in HR Manager's absence Show less

• 

  Activision

  May 2017 - May 2021

  (Treyarch Studio) // Call Of Duty: Black Ops Cold WarNot to brag… but my face and knee cap are in-game AND I named one of the guns. Anyways.As Associate HRG at Treyarch, - providing interim HR Business Partner coverage from March 2020 to May 2021 - I handled processes throughout the entire employee life cycle for our studio of over 300 video game developers across Engineering, Art, Design, Production, Animation, Audio, and more. By forging strong relationships with the team, I effectively managed: onboarding, training & development, employee relations, engagement/culture, performance reviews, promotions, compensation, I-9 and visa processing, contract worker hire support, remote work requests, exits and more. I also directly managed 1 of our team members who helped with recruitment coordination, new hires/onboarding, and timekeeping. + Provided interim sole HRBP coverage from March 2020 - May 2021 for the entire Studio+ Prepared intern directors/managers for successful hiring, management, and program development+ Managed the internship program + Started the studio's Values Committee and Culture Crew + Member of company-wide values committee for Activision Values+ Managed studio-wide surveys, dissemination of results, and action planning+ Worked with department Directors on an individual level to assess their team's performance and make strategic decisions around compensation Show less ...Permanent Employee as of (11/27/17)...-Santa Monica, CA-(Treyarch Studio) // Call Of Duty: Black Ops 4||Overview||Dual wielding with HR in one hand and Recruitment in the other, I fostered relationships from the candidate stage through the new hire experience and beyond. Other responsibilities/accomplishments:+ Owned and continually refreshed the new hire/onboarding experience, ensuring that new hires smoothly transition into their new careers (benefits, tax withholding, direct deposit, studio involvement, etc.)+ Managed timekeeping software and train new hires and managers on the system, conducting reoccurring audits to ensure all employees are paid timely and appropriately+ Created HR Wiki with links, resources, and "How-To" articles to disseminate easily accessible and understandable HR-related information+ Conducted statistical analyses and presented results of engagement surveys to studio leadership and in many cases down to individual teams so each group could take informed action to improve engagement Show less (Various) // Call Of Duty: WWII, Call Of Duty: Black Ops 4||Overview||As HR/Recruitment Coordinator, I facilitated the candidate-to-hire processes, ensuring that the entire process was smooth for candidates, panelists, and recruiters. Primary responsibilities included supporting the local HR & Recruiting team with: opening/posting requisitions, interview schedule coordination, travel/hotel booking, onboaring and new hire processes, and management of the Applicant Tracking Software (ATS). ...Permanent Employee as of (11/27/17)...-Santa Monica, CA-(Treyarch Studio) // COD: Black Ops 4...Temporary Employment Assignment 3: (7/31/17 - 11/26/17)...-Santa Monica, CA- (Treyarch Studios and Infinity Ward)Treyarch has produced AAA title games in the COD franchise, including the popular Black Ops series. They are also the birthplace of Call of Duty's Zombies! Partial support was provided to Infinity Ward, makers of COD: Modern Warfare.+ Managed timekeeping system to ensure all non-exempt employees are paid timely and accurately+ Organized onsite employee development seminars...Temporary Employment Assignment 2: (6/5/17 - 7/21/17)...-Foster City, CA-Expanded coverage beyond Sledgehammer Games (local), with additional remote support to: Toys for Bob, High Moon Studios, Vicarious Visions, Raven, and Infinity Ward....Temporary Employment Assignment 1: (5/1/17 - 6/2/17)...-Foster City, CA-(Sledgehammer Games) // COD: WWIISHG developed notable games such as Call of Duty: Modern Warfare 3, Advanced Warfare, and most recently, COD: WWII.+ Created exhaustive recruitment coordinator manual, and detailed templates and checklists to streamline processes and make the transition for any future coordinators seamless+ Planned a series of interactive "Employee Appreciation Week" events to provide engagement and fun in the midst of a busy crunch time+ Sent out employee communications for culture and charity activities that I helped organize Show less

  • Associate Human Resources Generalist

    Jun 2019 - May 2021

  • HR Recruiting Coordinator

    Nov 2017 - Jun 2019

  • HR Recruitment Coordinator

    May 2017 - Nov 2017
• 

  TikTok

  May 2021 - Sept 2022

  Human Resources Generalist

  I functioned as Human Resources Business Partner (HRBP) to TikTok’s User & Product Operations, Trust & Safety, Data, and Strategy/UX Research teams (300+ employees), providing strategic partnership in all areas of the employee life cycle: hiring, headcount planning, L&D, compensation, promotions, exits, employee relations, etc. + Promoted significant business growth (~150%) by providing insight, guidance, advocacy, and approvals on all new hire offers + Created and facilitated exercises for leaders to make strategic decisions on compensation, performance, promotions and talent planning + Introduced exit survey to collect actionable data from departing employees+ Managed high volume of complex employee relations issues and coached managers through cases on their teams + Partnered with various global partners and COEs to execute on day-to-day HR responsibilities+ Managed Workforce/Headcount Planning for client groups Show less

• 

  Decoded Advertising

  Oct 2022 - Oct 2024

  As of September 2023, expanded HR responsibilities to Monks' subsidiary, Cashmere Agency, and other Monks staff.As Senior HR Business Partner, I provide partnership in all areas of the employee and business life cycle. I also directly manage a HRBP who focus on onboarding, offboarding, operations and employee experience! Decoded's over 260 employees specialize in fields ranging from Brand, Media, Production, Studio/Design, and more. + Built out 30/60/90 survey and process to enhance the onboarding experience on the basis of data+ Interviewed and survey 200+ employees and presented engagement insights to senior leadership to inform strategic Action Planning at department and agency-wide levels+ Represented North America in Global task force to create and roll out 30-day onboarding survey - templated off of the process I built for Decoded + Created an HR manual to document all operations in HR to help easily identify areas of opportunity, ensure consistency, and help seamlessly onboard future team members+ Streamlined and reorganized onboarding/offboarding trackers, templates, and processes to increase efficiency and automation + Coach managers and employees through various employee relations cases (performance, LOA, etc.)+ Created and rolled out new Freelancer process with key stakeholder buy-in to create efficiencies, standardize practices, and operate in compliance with independent contractor laws+ Facilitated the transition of organizational, process, and philosophy changes as part of Decoded's integration with Monks Show less

  • Senior Human Resources Business Partner

    Jun 2023 - Oct 2024

  • Human Resources Business Partner

    Oct 2022 - May 2023