Liz Burke

Experience

• 

  Spring Mountain Adventures

  Nov 2010 - Jan 2015

  Ski Instructor

  ♦ Executed ski and snowboard lessons for individuals and groups.♦ Help with basic guest services.♦ Created lesson activities for all age levels.

• 

  Johnson & Wales University

  May 2013 - Dec 2015

  • Director of Communications

    Jan 2015 - Dec 2015

  • Managing Editor

    Jan 2015 - Dec 2015

  • Assistant Director of Communications

    May 2013 - Jan 2015
• 

  Courtyard by Marriott

  Feb 2014 - Jul 2014

  Front Desk

  ♦ Audited daily numbers.♦ Assisted with guest check in and check out.♦ Provided guests with hotel, city, airport, and other needed information.♦ Communicated guest needs, requests, and complaints with the hotel's other departments.

• 

  J. Jill

  Jun 2015 - Jan 2017

   Manage sales floor. Oversee stockroom and new stock inventory. Conduct monthly floor set and implement successful visual marketing. Ensure proper cash handling and counting procedures. ♦ Assist customers with styling.♦ Keep the sales floor clean and attractive to customers.♦ Produce daily, monthly, and yearly sales goals.

  • Keyholder

    Jun 2016 - Jan 2017

  • Sales Associate

    Jun 2015 - Jun 2016
• 

  The Franklin Institute

  Sept 2015 - Mar 2016

  Membership & Group Sales Intern

  ♦ Compile customer information relevant to current exhibits.♦ Research past, present, and future customer information♦ Market the museum and its programs to groups, locally and nationally.♦ Coordinate informational mailings for the group sales department.

• 

  Girl Scouts of Eastern Pennsylvania

  Jun 2016 - Aug 2016

  Office/Healthcare Manager

  Girl Scouts of Eastern Pennsylvania - Valley Forge Day Camp Develop weekly schedules. Organize camp events. Communicate camp information to parents, campers, and staff. Manage all healthcare needs of campers and staff.

• 

  Merlin Entertainments

  Jan 2017 - now

  LEGOLAND Discovery Center - Philadelphiao Guest Experience Champion - strive to provide the best guest service to every guest by training staff in customer service skills, encouraging staff to use and evolve those skills, and by developing new trainings, techniques, and activities to improve overall guest experience.o Develop strategies to achieve guest satisfaction goals and analyze guest feedback to improve our approacho Manage daily operation of the attraction and commercial spaceo Manage staff scheduling, staffing budgets, hiring, and staff retentiono Charity Champion – conduct on site fundraising initiatives, connect with local charity partners, project manage off site charity play spaces Show less

  • Operations Manager

    Mar 2021 - now

  • Operations Duty Manager

    Jan 2017 - Mar 2021