Jason Demers

Experience

• 

  Virtual Classrooms of America, Inc

  Jan 1990 - Jun 1999

  Technical Writer/Course Developer

  • Developed a courseware catalog, which included multiple courses for Microsoft Word, Excel, PowerPoint, Access, and much more. -Courseware catalogs consisted of detailed Student Notebooks and Instructor Manuals for instructor-led courses from introduction to advanced levels as well as Student Workbooks to accompany interactive self-paced training programs. -Student notebooks included detailed table of contents, screen captures, reference section, and index. Instructor-Led courses also included hands-on exercises.Additional duties included coordinating customer orders and production of courseware materials, as well as assembling, copying, binding, packaging, and shipping.• Launched Internet research for special marketing campaigns and compiled contact databases. Show less

• 

  GVN Technologies, Inc

  Jun 1999 - Oct 2000

  Program Coordinator

  • Acquired by Advanced Fibre Communications, Inc., May 2000; Responsible for managing project schedules from inception to general availability for AFC’s Integrated Access Device (PremMAX) products;• Duties included scheduling issues, problem reports (PR), updating of schedules, tracking and resource loading.• Scheduling for software and hardware engineering, manufacturing, technical publications, system test, fabrication house, and assembly house.• Conducted project development meetings between Engineering and Project Management departments.• Developed product marketing materials for GVN’s D’Lite 440 and 218 Integrated Access Device (IAD) products.• Assisted in developing GVN’s technical manuals (User Manual, Configuration Guide, etc.).• Coordinated inventory parts for prototype development.• Worked closely with Engineering Management and Manufacturing in day-to-day prototype .• Managed project schedules for GVN’s D’Lite as well as AFC’s PremMAX product lines. • Managed scheduling issues relating to D’Lite product line. Show less

• 

  IPAXS Corporation

  Dec 2000 - Mar 2001

  Product Manager

  • Responsible for assisting in the development of the product management process which includes product pricing, market analysis, product forecast and competitive positioning for both domestic and international markets.• Team player in determining product requirements, enhancements, releases, and roadmap to support market requirements and strategic goals.• Researched and gathered data on competitors.• Developed Product Information Guides for IPAXS' VoiceHub 800 Series and GSP 2000 and 6000 Digital Gateway Switches. Show less

• 

  Suncoast Hospice

  May 2001 - Mar 2012

  Technical Writer

  • Responsible for writing end-user online help using Adobe RoboHelp for a non-technical audience, in a clear and concise manner. Researched topics and maximized information usability. • Developed and managed Release Notes pertaining to new functionality and enhancements of software.• Worked in tandem with Senior Application Developers, Product Owners, Subject Matter Experts (SME), Documentation Team Leaders, and Agency staff to develop on-line help materials.• Gathered information through interviews and testing vs. written specifications, for the creation of on-line help.• Participated in SCRUM meetings (agile framework) as well as documented minutes for both Progress and .NET software SCRUM teams.• Documented and closed issues using Microsoft Visual Studio (Teams) as well as Numara Footprints.• Extensive QA testing of Solutions software application, which included identifying and reporting found bugs/issues.• Managed web and hotpatch documentation issues.• Converted all on-line documentation to master Word documents.• Maintained/converted Word documents to .pdf format for release with each Service Pack.• Proof-read all documentation for accuracy, function, and readability. Show less

• 

  Ford of Port Richey

  Apr 2012 - Oct 2012

  Internet Sales Manager

  • Manage Internet sales leads.• Internet Department Sales.• Responsible for acquiring incoming sales leads and setting appointments for customers. • Follow the sales process from meet and greet to delivery of vehicle. • Ford Master Certified.

• 

  PwC

  Oct 2012 - Mar 2019

  Quality Assurance Analyst/Test Case Writer

  Extracted testing requirements from functional specifications to create test plans and scripts. Crafted innovative test cases for exhaustive requirement coverage, focusing on non-standard application use. Engaged in Agile Scrum meetings and project planning sessions to align quality assurance efforts with business objectives. Utilized MS Excel ALM add-in to import test cases into ALM/Quality Center. Conducted diverse testing types, including Feature, Regression, Negative, and Hotfix, documenting outcomes in test management systems. Provided consultation to business analysts and project leaders on project progression and feature-specific concerns.•Successfully executed testing in both QA and UAT environments, auditing PwC software to uphold stringent quality standards.•Employed MS Test Manager and ALM to track and analyze functionality, leading to enhanced defect identification and resolution.•Maintained meticulous records of test case execution and defect queries using TFS, ensuring accuracy and traceability of results. Show less

• 

  Nielsen Catalina Solutions

  Mar 2019 - May 2019

  Quality Assurance Analyst at Nielsen Catalina Solutions

  Orchestrated detailed test plans and cases from functional specifications for proprietary TV/Digital Measurement software. Executed rigorous testing for QA, UAT, and Production releases, utilizing advanced tools like MobaXTerm and Diffchecker for accurate count verification and comparison. Recorded, tracked, and queried defects effectively using Bugzilla and ClickUp.•Streamlined defect management by implementing dual tracking systems, enhancing issue resolution processes.•Optimized software quality by contributing to rigorous UAT and Production release testing, maintaining strict adherence to reporting standards. Show less

• 

  KPMG US

  Aug 2019 - Jan 2020

  Technical Test Script Writer

  Established test cases and scripts based on business requirements. Created and reviewed templates to maintain consistency in testing artifacts. Implemented automated testing processes and recommended efficient methods for test scripting, data collection, analysis. Collaborated with cross-functional teams to identify and resolve testing issues. •Successfully tested and validated new classroom hardware, guaranteeing reliable performance in real-world settings.

• 

  Valley Bank

  Jan 2020 - Jan 2024

  Quality Assurance Analyst

  Developed comprehensive test cases and scripts in Azure DevOps from business and technical requirements. Standardized templates, tools, and practices and led manual QA and UAT testing stages, employing Salesforce and nCino platforms. Executed regression and smoke testing for CORE Conversion from Miser to IBS Booking Platform. Conducted diverse testing types, including functional, performance, regression, negative, and hotfix, while managing defect re-testing and reporting. Engaged in daily Scrum standups, refinement planning, and team status sessions. Contributed to Peer reviews, aligning with Sprint and Release schedules.•Assisted in successful transformation to IBS Booking Platform, enhancing operational efficiency.•Streamlined defect documentation by writing and importing numerous Test Case labs into Azure DevOps and ALM/Quality Center.•Obtained Scrum Master Certification, underscoring commitment to Agile methodologies and team leadership. Show less

• 

  JPMorganChase

  Jun 2024 - Dec 2024

  Client Tax Associate

  Coordinate and process information received. Assist in preparing information for filing documents. Assist in updating and maintaining the following information on earnings and profits, foreign taxes paid, parent company stock basis, and audit proceedings. Assist in preparing income tax provision calculation and review tax provision calculations. •Review account transaction activity for tax reporting errors and corrects tax forms as needed.•Perform ancillary year end reporting related activities including account maintenance and data cleanup.•Proficiency in tax reporting (1099, 1042-S, T5, etc.) Utilize Taxport, DDA, and CDS systems as well as ALM (Application Life Cycle Manager), Customer Assist (CA), OUI, NAWA, Webviewer.•Monitor tax form production including form validation and reconciliation.Create and deliver current state daily, weekly and monthly reporting via appropriate Desktop applications.•Review department procedures.•Monitor tax form production including form validation and reconciliation.Create and deliver current state daily, weekly and monthly reporting via appropriate Desktop applications.•Test tax reporting including 1099, 1042-S, T5, etc. with core processes for successful reporting seasons. Show less