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Ramcharan M.

Ramcharan M.

Customer Care Executive

Followers of Ramcharan M.2000 followers
location of Ramcharan M.Hyderabad, Telangana, India

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  • Timeline

  • About me

    Technical Recruiter | Human Resources, HR |Communication, Coaching| Customer service|

  • Education

    • Nalla Malla Reddy Engineering College

      2012 - 2016
      Bachelor of Technology (BTech) Mechanical Engineering

      Activities and Societies: • Participated and won prizes in Paper presentation in CBIT, NNRG, NMREC, SHREYAS. • Participated and won First prize in a Poster presentation during First, Second, and third years on our campus and Second prize in Sreyas Engineering College. • Participated and won Second prize in Working Model Expo during the Second year • Participated in Cultural Events during Second and Third year in our campus • Co-ordinated and Organized in Interdepartmental events like Engineer’s day and Tech fest.

    • A V College Post Graduation Centre

      2021 - 2023
      Master of Business Administration - MBA Human Resources Management/Personnel Administration, General

  • Experience

    • Q Connect Business Solutions Limited

      Feb 2017 - Jun 2018
      Customer Care Executive

      • Process: Airtel• Position: Executive for Appellate and Nodal Escalations• Roles and Responsibilities: Handling the highest escalated concerns and resolving them by taking Complete ownership.

    • 24 [7] a.i.,

      Jul 2018 - Mar 2019
      Digital Interaction Executive

      • Process: AT&T• Position: Digital Interaction executive• Roles and Responsibilities: Handling the United States customers and fixing the technical issues with Complete ownership

    • ICONMA

      Jun 2021 - Mar 2023
      Associate Recruiter

    • Iconma LLC

      Mar 2023 - Jun 2024
      Technical Recruiter

  • Licenses & Certifications

    • Animation

      I Call Soft Private limited
      Oct 2019

    • Post graduate diploma in BFSI Management

      TimesPro
      Sept 2019

    • AMCAT Certified Customer Service Specialist

      Aspiring Minds
      Sept 2014
      View certificate certificate

    • AMCAT Certified Channel Sales Professional

      Aspiring Minds
      Sept 2014
      View certificate certificate

    • AMCAT Certified Sales Professional - Mechanical Engineering

      Aspiring Minds
      Sept 2014
      View certificate certificate

    • AMCAT Certified Data Processing Specialist

      Aspiring Minds
      Sept 2014
      View certificate certificate

    • AMCAT Certified Telesales Professional

      Aspiring Minds
      Sept 2014
      View certificate certificate