Aline Hargrave

Experience

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  KPMG Brasil

  Jan 2003 - Jan 2004

  Bilingual Executive Assistant

  • Oversaw office management, daily operations, and corporate event planning in a fast-paced, high-pressure environment, while simultaneously managing multiple administrative projects, preparing executive correspondence, and maintaining a high standard of excellence

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  APV Publicacões

  Jan 2004 - Jan 2005

  Production Manager

  Recruited by a non-profit Christian publishing house to lead production management for several types of media, from books to digital downloads, with a direct line of report to Board of Directors. • Championed initiatives that streamlined operations, enhancing efficiency and reducing costs, without compromising quality. • Solidified and expended strategic relationships boosting satisfaction and retention.• Deployed efficient systems that optimized media management, pricing, subscriptions, and inventory. Show less

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  Thought Development Corp.

  Nov 2008 - Oct 2022

  Account Manager & Sales and Marketing Manager

  • Spearhead strategic initiatives that directly impacted financial operations and enhanced the company's financial acumen through account management, sales, and marketing at Thought Development, a premier technology company that services key clients such as Disney, Amazon, FOX, A&E, WarnerMedia, Viacom, Crown Media Family Networks, AMC, GSN, and more.• As the sole Account Manager, directly managed and nurtured all client relationships from initial inquiries through project follow-ups, resulting in high-level retention, sales, and customer satisfaction. • Served as primary liaison between Partners, Software Developers, and clients’ teams to effectively address requests and resolve issues in a timely manner. • Coordinated and led productive client meetings, with emphasis on providing hands-on guidance and support during complex product installations and integrations. • Strengthened clients’ long-term trust and confidence in the company through responsive communication, follow-through, and superior service/care, ensuring positive client experiences at all times.• Consistently drove high-volume revenue by securing new accounts through networking, and coordinating/attending national trade show events. Show less

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  GARZA Law, LLC

  Oct 2022 - Mar 2024

  Client Services Director

  Responsible for driving client satisfaction and retention, supporting the company's continued success and expansion. I lead initiatives to maximize client value and support business objectives by developing and executing client success strategies. • Successfully enhanced the firm's client engagement and expanded the client base by establishing a robust online presence across various platforms and implementing improved engagement strategies, driving substantial growth.• Implemented and adeptly managed a new CRM system, transforming our approach to data tracking, including client communications, workflow, and history, resulting in more personalized and efficient client interactions.• Served as a pivotal liaison between clients and attorneys, ensuring seamless communication and fostering strong, enduring relationships.• Spearheaded client-focused initiatives, such as speaking events and targeted advertisements, significantly boosting client engagement and satisfaction.• Played a key role in overseeing firm operations, introducing strategic improvements that heightened operational efficiency and effectiveness.• Contributed significantly to strategic planning and the integration of new systems, streamlining processes and enhancing service delivery.• Demonstrated exceptional project management skills by handling all aspects of projects, marketing, and client communications, ensuring operational excellence.• Efficiently managed third-party vendors, fostering collaborations that supported and enhanced operational capabilities. Show less