Muhammad Fasih Rasheed

Experience

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  MTBC Careers

  Jun 2021 - Aug 2023

  Customer Service Executive

  • Addressed customer inquiries, complaints, and requests via phone, email, chat, or in person.• Identified issues, provided solutions, and resolved problems to ensure customer satisfaction.• Offered accurate information about products, services, policies, and procedures.• Handled order processing, tracking, and ensured timely delivery.• Gathered and documented customer feedback to help improve services and products.• Maintained detailed records of customer interactions and transactions.• Escalated complex or unresolved issues to higher management when necessary.• Developed positive relationships with customers to enhance loyalty and retention.• Stayed informed about the company’s offerings and industry trends to provide accurate adviceand support.• Adhered to company policies, procedures, and legal regulations while interacting with customers. Show less

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  GAOTek Inc.

  Dec 2022 - Mar 2023

  HR IT Intern

  • Screening resumes and application forms to identify prospective employees to fill company job vacancies• Schedule interviews with potential shortlisted candidates• Assist the HR staff in filling employment forms• Send job offer and rejection letters to candidates• Respond to the HR team, employee benefits

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  Emirates Group Security

  Oct 2023 - Nov 2024

  Aviation Security Officer

  • Assisting the Passengers in Check-in Area, conquers, Arrival & Departure Emigration, BoardingGates, Etc.• Conducting cabin search on aircraft to ensure security and safety compliance• Dealing with difficult passengers• Security Screening Areas• Carry out checks to ensure ID cards are displayed appropriately at aircraft access area• Observing the flight catering staff and cabin appearance team to maintain high standards duringthe boarding phase• Maintain the smooth flow of passengers in Automated Passenger Movement (APM)• Floor walking –greet and guide the passengers• Monitoring cargo break down and buildup processes to ensure timely and accurate cargohandling• Ensuring Highest Standard of Customer Service and Security is provided to the Customer• Provide immediate response to any call for assistance from the pilot or crew and other staff• Keep current with local instruction and policy and maintain a good knowledge of contingencyplans, laws and practices• Comply with the Aviation Security Health and Safety policies and procedures Show less