Deepa Manjunatha

Deepa Manjunatha

Senior System Engineer

Followers of Deepa Manjunatha333 followers
location of Deepa ManjunathaBengaluru, Karnataka, India

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  • Timeline

  • About me

    Pursuing MBA at PES University | Business Analytics | Finance

  • Education

    • B N M Institute of Technology, BANGALORE

      2015 - 2019
      Bachelor of Engineering ELECTRONICS AND COMMUNICATION ENGINEERING
    • PES University

      2022 -
      Master of Business Administration - MBA
  • Experience

    • Infosys

      Sept 2019 - Sept 2022
      Senior System Engineer

      Successfully navigated a demanding 24X7 environment while overseeing Level 1 production support tasks for the Toyota Account Project. Demonstrated expertise in conducting training sessions for new team members, facilitating knowledge transfer and meticulously crafting operational procedure documents. Provided unwavering Level 1 production support for customer-related issues, ensuring adherence to established SLAs and timely escalation to application teams. Vigilantly monitored alerting tools like Service Now, promptly addressing tickets within response and resolution SLAs. Executed ad-hoc requests for job and application scheduling in the TWS current plan. Conducted thorough mainframe job failure analysis, adeptly handling abends and issues in Mainframe, AS400, and Toyota Queuing Systems as per requirements. Proficiently managed production deployments and changes, including ISPW, Aldon and dataset operations, aligning with release and request tasks. Expertly handled file transfers, encompassing Connect-direct, Stonebranch, TNSO, and XFB. Concluded each shift with a comprehensive handover, ensuring a seamless transition with a detailed shift report. Show less

    • Deal Squard

      Feb 2024 - now
      Business Analyst
  • Licenses & Certifications

    • Workshop on Emperical Macroeconomics

      PES University
    • Introduction to Data Science

      Cisco Networking Academy
      Jan 2024
      View certificate certificate
    • Emerging Opportunities in Health Care Analytics in India

      Association of Indian Management Schools
      Apr 2023
    • Project Management Workshop

      PES University
      May 2023
    • Data Visualisation using Tableau

      Great Learning
      View certificate certificate