Deepa Manjunatha

Experience

• 

  Infosys

  Sept 2019 - Sept 2022

  Senior System Engineer

  Successfully navigated a demanding 24X7 environment while overseeing Level 1 production support tasks for the Toyota Account Project. Demonstrated expertise in conducting training sessions for new team members, facilitating knowledge transfer and meticulously crafting operational procedure documents. Provided unwavering Level 1 production support for customer-related issues, ensuring adherence to established SLAs and timely escalation to application teams. Vigilantly monitored alerting tools like Service Now, promptly addressing tickets within response and resolution SLAs. Executed ad-hoc requests for job and application scheduling in the TWS current plan. Conducted thorough mainframe job failure analysis, adeptly handling abends and issues in Mainframe, AS400, and Toyota Queuing Systems as per requirements. Proficiently managed production deployments and changes, including ISPW, Aldon and dataset operations, aligning with release and request tasks. Expertly handled file transfers, encompassing Connect-direct, Stonebranch, TNSO, and XFB. Concluded each shift with a comprehensive handover, ensuring a seamless transition with a detailed shift report. Show less

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  Deal Squard

  Feb 2024 - now

  Business Analyst