Charlotte Phillips

Experience

• 

  McDonald's Corporation

  Feb 2003 - Feb 2008

  • Operations Consultant

    Jan 2007 - Feb 2008

  • Business manager

    Feb 2003 - Dec 2007
• 

  Welcome Break

  Feb 2008 - Jul 2014

  • Site Director

    Sept 2009 - Jul 2014

  • General Manager

    Feb 2008 - Aug 2009
• 

  Vita Student

  Aug 2014 - Jan 2018

  Regional Operations Manager

  Vita Student is a premium student accommodation provider with a focus on delivering a market leading mix of high specification residences and an exceptional customer service experience. I lead the operational teams across the south of the UK in managing all aspects of our residences, with full accountability for a balanced scorecard of performance metrics. Instrumental in the creation of all operating systems, KPIs and measurement thereof. People are at the heart of everything we do. The recruitment and talent management of outstanding Residence Managers to lead our teams and the focus applied to the customer journey and community engagement within our residences underpin the award winning Vita Student experience. Show less