Nicole Brathwaite, MBA, POPM

Experience

• 

  The Hartford

  Mar 2006 - now

  Manage the product backlog, breaking down features into stories and prioritizing stories to maximize business value. Articulate the product vision and roadmap to the agile team(s). Represent the voice of the customer to the agile team(s). Ensure the agile team(s) understand the items in the backlog and their business value. Write user stories, including defining acceptance criteria, with minimal coaching and oversight. Accept completed stories that meet the "definition of done" and quality expectations. Incorporate feedback from sprint demo's. Partner with the Scrum Master, agile teams, Architects, APMs, Tech Leads and business stakeholders to ensure solutions will deliver the business vision. Drive business readiness and change management activities. Monitor and share execution progress including risks and impediments. Show less Perform analytical deep dives into leadership identified topics, deriving insights and actionable recommendations to inform business decision making. Understands end to end performance of critical processes and sub-processes. Identifies metrics that are moving in the wrong direction and actively participates in the cross-functional team to understand root cause. Participated in cross functional design teams on prioritized opportunities. Understands/monitors data trends and process metrics to present and action items to the Senior Leadership Team. Promote continuous improvement across the organization on owned processes. Show less Managed a caseload of litigated and non-litigated auto claims under personal and commercial policies. Conducted investigations, analyzed and evaluated the information learned. Made coverage determinations and communicated written positions to insureds, claimants and other stakeholders. Set appropriate expense and indemnity reserves while monitoring on a regular basis for any needed adjustment. Presented cases to management for expense and indemnity reserve authority above established authority levels. Developed and implemented resolution strategies to achieve high quality outcomes. Proactively managed litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review. Attended trials and mediations as necessary. Working with business partners to evaluate and address claim trends and developments. Show less

  • Agile Product Owner

    Oct 2022 - now

  • Business Consultant/Delivery Lead

    Jul 2021 - Oct 2022

  • Process Owner Consultant

    Feb 2019 - Jun 2021

  • Senior Claim Representative

    Mar 2006 - Feb 2019