Elaine Whelan

Experience

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  Clydesdale Bank

  Oct 2004 - Jun 2005

  Customer Service Advisor
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  Gregory Pennington

  Jun 2006 - Sept 2007

  • Deputy Team Leader

    Apr 2007 - Sept 2007

  • Personal Finance Manager

    Jun 2006 - Apr 2007
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  Think Money Group

  Sept 2007 - Jun 2015

  The Think Money Group is a UK based financial solutions provider. My role was to lead the customer service call centre providing support to people in financial difficulty, through exceptional customer service practices. Responsible for the overall running of multiple departments to deliver support and advice. Reporting to Director level, providing monthly operations reports including KPI and market analysis and strategic planning. Devising and implementing strategy for ongoing growth and development of the operation. Managing a team of Team Leaders to achieve exceptional customer service by engaging employees. Extensive experience in HR practices including; ♦ HR strategy development ♦ Supervisor training program development and delivery♦ Change management and project delivery♦ People management and leadership♦ Recruitment from cv sourcing to face to face interview♦ Conflict management including extensive knowledge of industrial relations♦ Training and competency of leadership teamResponsible for driving the business area forward through innovation and open discussions with employees and through the introduction of initiatives including; ♦ Career development processes ♦ Performance appraisal ♦ Reward and recognition schemes ♦ Departmental restructuring ♦ Employee engagement surveys and forums Show less

  • Operations Manager/Client Relations Manager

    Feb 2010 - Jun 2015

  • Team Manager

    Sept 2007 - Feb 2010
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  Vouch

  Mar 2016 - Jul 2018

  Senior People Development Consultant (HR Business Partner)

  Vouch HR is a boutique HR Consultancy business based in Perth. Their key clients are small businesses who don't have internal HR but who need to manage people projects or who need a HR business partner to support the leadership team. In this role I acted as a HR business partner to a number of small to medium sized, professional services and businesses across a range of industries.My main areas of focus in this role were:♦ Career planning and development♦ Performance management and employee engagement through an understanding of human behaviours ♦ Design, improvement and implementation of HR policies and procedures♦ Development of values, culture and people to deliver business goals♦ Supporting, coaching and developing leaders ♦ Building processes to support people development and career progression♦ Assisting with change management strategies♦ Implementation and delivery of HRIS systems♦ Assisting with ER/IR related issues♦ Recruitment and retention strategy planning and implementation Show less

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  Steinepreis Paganin

  Jul 2018 - Sept 2021

  Human Resources Manager

  Steinepreis Paganin is an independent corporate and commercial firm with offices in Perth and Melbourne. As HR Manager I am driving the people and culture strategy for the firm, through operational involvement and support. My role is intrinsically people focused ensuring open dialogue between team members and partners of the firm is ongoing.With a focus on training and development of team members through better feedback practices and a more structured annual training plan, I am continuing to deliver great career progression opportunities for team members. For me creating and embedding values and focusing on culture and workplace practices that deliver a supportive and open environment for team members to thrive in is they key to success. Career development mapping, planning and conversations are areas that I passionately believe in. These focuses guide my decisions and recommendations to the firm.Other key areas of my role:♦ Career development and succession planning♦ Coaching and counselling♦ Goal setting ♦ Recruitment & Onboarding♦ Employee engagement and retention strategy design and implementation♦ Managing Graduate Programs and Internships♦ Implementation of performance management system and HRIS♦ Mentoring program development and implementation ♦ Supporting culture and wellbeing including mental health as a mental health first aider♦ Developing business development initiatives through opportunity identification♦ Social Media Marketing - managing LinkedIn profile Show less

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  Resonate Career Consultants

  Jun 2020 - Jan 2024

  Career Counselor

  ♦ Career coaching and counselling services♦ CV Writing ♦ LinkedIn profile updates

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  The Atlantis Group

  Sept 2021 - Jul 2024

  People and Culture Manager

  As People & Culture manager I am developing the People & Culture strategy for the business to support ongoing rapid growth. My role is to work with and support the leadership team in delivering key people and culture focused initiatives to drive employee engagement and build an employer brand of Employer of Choice in the childcare industry. ♦ Succession planning♦ Talent identification and attraction strategies♦ Employee value proposition development and implementation♦ IR & ER advice and support to key stakeholders including award interpretation♦ Performance management and career planning♦ Community engagement and external stakeholder management♦ Coaching and development for leaders♦ Employee engagement strategy design Show less