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Shermin Won

Shermin Won

Academic Tutor

Followers of Shermin Won616 followers
location of Shermin WonAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Contact Center Supervisor at ASB Bank

  • Education

    • Taylor's University

      2017 - 2019
      American Degree Programme (ADP) Business

    • The University of Auckland

      2019 - 2022
      Bachelor of Commerce - BCom Economics and Management

      -Certificate of Distinction in MATHS108-Certificate of Distinction in STATS208

  • Experience

    • Pusat Perkembangan Minda Uni Infiniti

      Mar 2018 - Oct 2018
      Academic Tutor

      - Tutored groups of 15 students in elementary-level Science, Mathematics, English and Mandarin.

    • Korean Trade-Investment Promotion Agency

      May 2019 - Jul 2019
      Trade and Exhibition Assistant

      - A contract-based job mostly responsible for trading between Korean and Malaysian Companies.- Assisting with researching potential Malaysian clients that are keen to partner with Korean Companies attending a commercial meeting.- Cold-calling clients to provide them with detailed information regarding the products and the commercial meeting.- Organising and coordinating the commercial meeting.

    • Mercury NZ

      Jun 2021 - Jul 2021
      University of Auckland Micro-Internship Consultant

    • Ippondo Japanese Cosmetic Store

      Mar 2022 - Oct 2022
      Sales Assistant

      - Assisting customers with product queries and recommendations at a Japanese cosmetics retail store. - Achieving targeted KPIs for sales and membership inquiries.

    • ASB Bank

      Apr 2023 - now

      • Contact Center Supervisor

        Aug 2024 - now

      • Senior Customer Service Specialist

        Dec 2023 - Aug 2024

      • Customer Service Specialist

        Apr 2023 - Dec 2023

  • Licenses & Certifications

  • Volunteer Experience

    • Group Lead

      Issued by Bodhi Meditation Center on Nov 2019
      Bodhi Meditation CenterAssociated with Shermin Won