Boris Milosavljevic

Experience

• 

  Comtrade System Integration

  Jan 2020 - now

  • Led the design and development of a scalable, high-performance custom ticketingtool tailored to business needs, ensuring seamless tracking and management oftickets.• Architected a microservices-based solution utilizing Docker containers for efficientdeployment and scalability.• Implemented event-driven communication between services using Apache Kafka,ensuring real-time updates and robust system performance.• Leveraged Elasticsearch and Kibana to enable advanced analytics and monitoring,providing actionable insights into system performance and ticket trends.• Managed data persistence and scalability with a hybrid database setup usingPostgreSQL and Microsoft SQL Server.• Integrated Instana for comprehensive application performance monitoring,enabling proactive identification and resolution of bottlenecks.• Established and optimized CI/CD pipelines, automating testing and deploymentsto ensure fast, reliable delivery of features and updates.• Directed a cross-functional development team, ensuring alignment with projectgoals, mentoring team members, and fostering a culture of innovation andcollaboration. Show less • Administered and configured a robust IT Service Management (ITSM) platform,ensuring alignment with ITIL best practices and organizational processes.• Designed and implemented custom integrations, scripts, and modules to extendthe platform’s functionality and meet unique business requirements.• Automated workflows for incident, problem, and change management to optimizeefficiency and reduce manual effort.• Developed and deployed custom scripts to integrate the ITSM tool with third-partysystems, improving cross-platform communication.• Monitored system performance and resolved technical issues, ensuring highavailability and reliability of services.• Delivered tailored solutions through collaboration with stakeholders andtranslated business needs into technical enhancements.• Managed and configured the IT Service Management (ITSM) platform to align withbusiness processes and ITIL best practices.• Implemented workflows, automation, and integrations to streamline incident,problem, and change management processes.• Administered user roles, permissions, and access controls, ensuring data securityand compliance with organizational policies.• Monitored system performance and resolved technical issues to maintain highavailability and reliability.• Provided training and support to users, improving adoption and effectiveutilization of the ITSM tool.• Collaborated with stakeholders to gather requirements and deliver tailoredsolutions that enhanced service delivery. Show less

  • Lead Software Engineer

    Mar 2021 - now

  • ITSM Tool Administrator and Integration Implementer

    Aug 2020 - Mar 2021

  • Internship

    Jan 2020 - Aug 2020