Madeleine McGraw

Experience

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  Allium Restaurant

  Jun 2008 - Aug 2008

  Pastry Chef, Busser

  Summer Position-Designed and produced plated desserts, including tarts, cakes, cookies, custards, ice creams, etc.-Bussed tables in FOH

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  Landmark Volunteers

  Jul 2008 - Aug 2008

  Summer Intern

  -Assisted the team leader in planning and executing community service projects for high schoolers-Interacted with the campers on a daily basis, aiding them in their service projects in the State Parks of the Pocono Mountains-Supervised the students in their bunks

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  Friendly's Ice Cream, LLC

  May 2009 - Aug 2009

  Ice Cream Fountain Counter Personnel

  -Made all of the ice cream orders for the restaurant and ice cream shop, including cones, cakes and sundaes-Placed all orders for take-away-Provided excellent customer service at the ice cream counter

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  University of Vermont

  Aug 2010 - Dec 2010

  Teaching Assistant, Film Department

  -Proctored film screenings-Wrote and administered quizzes-Assisted with office hours offered to underclassmen

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  J.Crew

  Jun 2011 - Sept 2011

  Sales Associate

  -Aided customers shopping for clothing and accessories; put together outfits -Unpacked shipments and organized storeroom-Rolled out new merchandise-Cashier

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  Madewell

  Oct 2011 - Apr 2012

  Sales Associate and Stylist

  -Helped customers shopping for women's clothing and accessories -Unpacked shipments and organized storeroom-Rolled out new merchandise-Cashier

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  Fillmore Bakeshop

  Nov 2011 - Aug 2016

  Pastry Sous Chef

  •Completed morning bake-off, starting at 3:45 AM producing all the danish and croissants for the store.•Laminated doughs for the morning pastry production (Croissant, Danish, Puff Pastry)•Sous-Chef with experience in baking pastries, cakes, cookies, and convections•Cake building and custom cake/cupcake decorations, with buttercream, fondant, royal icing and gum paste décor•Barista specializing in espresso and drip coffee•Opened and closed the bakery, settling the register•Packaged and staged the daily products as well as seasonal specialties•Maximized kitchen productivity and staff performance as shift lead•Trained new Pastry Assistants and supervised their production.•Created new cakes and cookies, assured quality control, and minimized waste. Show less

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  Madewell

  Sept 2015 - Apr 2016

  Sales Associate and Stylist

  -Created unique outfits and styles for the modern woman.-Helped customers shopping for women's clothing and accessories -Unpacked shipments and organized storeroom-Rolled out new merchandise-Cashier

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  Peoples Home Equity, Inc.

  Apr 2016 - Dec 2018

  Marketing Assistant & Events Specialist

  · Marketing: Design & execute campaigns in print and media platforms· Referral Partner & Client Prospecting: Cold calls· Administrative: Bookkeeping, manage schedule, phones, email and social media· Trip Planning: Manage travel reservations, meal-planning, and rentals· Events: Managed guest list, invitations, catering, set up & take down, rentals, vendors, favors

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  Hanson Allen Films

  Jan 2018 - Jan 2018

  Personal Assistant

  · Administrative: Schedule appointments, filing, setup all technology interfaces· Event and Trip Planning: Manage travel reservations, meal-planning, invitations, catering, and rentals· Organize office, library, closets; categorize and consolidate items, aesthetic design capabilities· Purchasing: Weekly shopping and holiday purchases, troubleshoot delivery issues

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  Stock&Bones

  Feb 2019 - Oct 2019

  General Manager

  Managed Jersey Restaurant at 145 2nd St, San Francisco, CA· Scheduling & Hiring: built the FOH team of 15 people, on-boarded & dismissed staff, designed weekly schedules· Ordering: coordinated with vendors for best prices on paper goods, wine & beer· Hosting: ran the floor during lunch & dinner· Planned and hosted monthly Trivia nights with micro breweries to benefit local non-profits· Organized special events and menus for Salesforce's annual conference Dreamforce· Catering: processed, executed and delivered large special orders Show less

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  Calavera Mexican Kitchen & Agave Bar

  Nov 2019 - Sept 2021

  Restaurant Manager

  · Bartender, Host, Server, Busser, Runner, Janitor: Covid required multitasking of all positions· Ordering: dry goods, N/A Bev, alcohol, kitchen supplies, equipment · Floor management: ran a dining room of 250 people & team of 30+ servers, bartenders & serving assistants· Elevated the guests’ dining experience with exceptional service & product· Planned, organized & executed private and semi-private events, consisting of specialty menus & agave pairings

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  Preacher's Daughter Wine Bar & Cafe

  Oct 2021 - Feb 2022

  Bar Manager

  · Bartender, Server, Barista· Managed scheduling and Hiring: FOH staff (bar & café)· Designed & executed craft cocktail menu and trained staff on bar and espresso beverages· Ordering: N/A Bev, alcohol, bar equipment. Maintained great relationships with vendors

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  FIREBRAND PBC

  Feb 2022 - Feb 2024

  General Manager

  · Built out new café location: Oversaw construction & permits, ordered all equipment, designed interiors, hired & trained staff, tested & created menus, programmed POS· Managed daily service of 2 locations & teams- baristas, bakers, cooks, cashiers, janitors. Scheduling, ordering, running the floor · R&D pastry & food items· Events & Catering: built specialty menus, coordinated with 3rd party vendors, executed & hosted private brunches, lunches, happy hours & dinners.