Ali Ott

Experience

• 

  YMCA of the Northern Sky

  Jul 2016 - now

  - Oversaw the planning, execution, and completion of multiple projects simultaneously, ensuring they were delivered on time and within budget.- Led the YMCA Employee Recognition Committee, organizing events like the Annual Recognition Event, company picnics, baby showers, and birthday celebrations, to promote a culture of continuous appreciation and recognition.- Managed employee and volunteer recruitment, onboarding, orientation, training, termination and personnel files.- Accurately tracked and recorded expenses, reconciling receipts and invoices, and preparing detailed expense reports in a timely manner to ensure compliance with organizational policies.- Delivered exceptional customer service to YMCA members and program participants both in person and over the phone, ensuring a positive experience for all.- Conducted company-wide customer service training sessions for new staff and led annual refreshers to maintain high service standards.- Developed, coordinated, and implemented interactive youth and family events aimed at fostering community involvement and enhancing well-being.- Oversaw a team of full-time coordinators, providing guidance and support to optimize team performance and achieve organizational objectives.- Conducted thorough cost analyses and developed detailed financial forecasts to inform strategic decision-making and resource allocation.- Contributed to grant research, writing, and review processes to secure funding for youth-focused programs, supporting the organization's mission to serve diverse communities.- Attained certification as a YMCA of the USA trainer, facilitating regional trainings for team leaders to enhance leadership and operational capabilities. Show less

  • Youth & Family Program Director

    Jan 2019 - now

  • Youth & Adult Program Coordinator

    Oct 2017 - Jan 2019

  • Manager on Duty

    Jul 2016 - Oct 2017