Jack Creighton

Experience

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  COSENTINO

  Apr 2015 - Mar 2018

  Technological Development Admin/Ténico de desarollo tecnológico

  Logistical (SAP MM and SD) and Commercial (Salesforce) administrator for Cosentino S.A. - Responsible for creating and testing new processes to further the development and fusion of logistical and commercial platforms. - Supporting sales administratives and Commercial team members, providing the most efficient solutions for day-to-day user issues whilst searching for and implementing possible improvements to our current procedures- Responsible for organizing and overseeing monthly training sessions in SAP MM and SD for new users from Cosentino branches worldwide with the aim of standardising processes and adapting the current system for each center's particular needs. Show less

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  FinancialForce

  Mar 2018 - Dec 2021

  - Managing a team of Product Managers, giving guidance and support on PM processes and functional knowledge. - Coordinating with senior management to ensure investment decisions and strategy is reflected in our teams' backlogs.- Coordinating with UX, Tech writer and development managers to plan release work.Highlights of functionality my teams have delivered during my time at FinancialForce:- Reinvention of UX across the ERP suite: Taking advantage of Salesforce's latest Lightning Web Components, we've overhauled user experience across the Accounting and SCM modules. User processes have been streamlined based on continuous customer discovery calls and feedback gathering sessions.- Functional depth for indirect procurement: We've delivered a series of intuitive features on purchase accruals, recurring purchase orders and purchase contracts. This has created big cross-sell opportunities for our Accounting and SCM modules.- Consolidated invoicing: A feature aimed at driving growth across the ERP suite, integrating the SCM module in to the existing invoice consolidation process, tying services and tangible goods into one presentable, easy to understand invoice for end users.https://www.financialforce.com/financial-management/procurement/ Show less As PM for multiple development teams working on the Order, Procurement and Inventory management module, we deliver functionality that simplifies P2P and Quote to Cash for our customers, linked seamlessly to the rest of Financialforce's offerings.Detailed description of some of the tasks and responsibilities:- Business statement proposals, release benefits and acceptance criteria definition.- Roadmap and priorities definition.- Product discovery including customer requirements and hypothesis validation by research calls and market analysis.- User flow modelling, Canvas and User Journey elaboration together with the development team.- Backlog management (Defects, Epics, User Stories and Proof of Concept definition and prioritization).- Development coordination and monitoring following pull-model (Kanban). Participating in the engineering team activities (daily, retros and refinement sessions, support with test cases, design and documentation reviews).- Quality control (DoD) and release management.- User Acceptance Tests and feedback gathering from early adopters.- Roadmap definition with the strategy managers.- Customer demonstrations and release previews.- Training and continuous support for each FinancialForce department (sales, onboarding, customer support, services and marketing) for each release into our new products. Show less

  • Lead Product Manager

    Feb 2020 - Dec 2021

  • Product Manager

    Mar 2018 - Feb 2020
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  Cloud Academy, Inc.

  Dec 2021 - Oct 2022

  Senior Product Manager

  Launched net new products for enterprise customers to automate training assignments based on employees’ skill levels.Led strategic engagements with key enterprise customers; Microsoft, JPMC, 3M.Helped establish a product-led communication culture to align with other departments.Created short and long term roadmaps in close collaboration with cross-functional stakeholdersWorked directly with the data science team to track key metrics and help drive data-driven decisions.

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  MongoDB

  Oct 2022 - Feb 2023

  Salesforce Product Manager

  Joined as Salesforce product manager until a company restructure removed the role.

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  Teamwork

  Mar 2023 - Aug 2023

  Senior Product Manager

  Joined as senior product manager until affected by company-wide layoffs.Worked with 2 feature crews concurrently. I was responsible for ideating and validating product improvements through qualitative and quantitative research and discovery, ensuring those features were delivered on time and delighted customers whilst making sure other areas of the business were able to sell and support the product. Some highlights of what we delivered:- Led the product ideation and launch of time tracking tools ("My Timesheet", "Company Timesheet", "Time Reminders") resulting in 50,000+ time logs created within the first three months of launch.● Created a retroactive billing tool resulting in the acquisition of 10+ new customers, generating $15K inadditional licenses within 3 months. Show less

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  Keyloop

  Oct 2023 - Nov 2024

  Product Marketing Manager