Supratim Pal

Experience

• 

  Verizon

  Jun 2011 - now

  End-to-End Delivery: Ensured seamless delivery of eCommerce solutions.Performance Optimization: Led efforts toresolve production issues and enhance system performance.Strategic Road Mapping: Established programobjectives and strategic roadmaps.Platform Architecture: Design and maintenance of cutting-edge ordering platforms.Team Collaboration: Coordinated with diverse onshore and offshore teams.Talent Development: Recruited and developed high-performing teams.Agile & DevOps Transformation: Led the shift to agile methodologies and DevOps practices.Cloud-Native Microservices: Architected and deployed microservices on AWS.Strategic Alignment: Aligned IT initiatives with long-term business goals. Show less Lead the strategic vision for sales channels and modernize POS tools, enhancing efficiency and user experience. Implement touchless curbside sales solutions during COVID-19 and develop next-generation, cloud-native sales systems. Oversee end-to-end delivery of eCommerce solutions and optimize system performance. Define program objectives, create strategic roadmaps, and design state-of-the-art ordering platforms. Facilitate collaboration with onshore and offshore teams, recruit and develop high- performing teams. Lead the transition to agile and DevOps practices, and deploy cloud-native microservices on AWS. Show less Build and deploy self-service tools such as sales kiosks, retail lockers, vending machines, and bill payment kiosks. Lead channel vision for various sales channels including company- owned and partner-owned retail stores, telesales, customer service, and chat support. Spearhead innovative IT solutions for various sales touchpoints, enhancing efficiency and customer interactions. Provide technical leadership and mentoring to an agile development team, advocating robust DevOps practices and maintaining POS systems. Develop scalable, high-availability applications and recommend secure cloud infrastructure. Drive microservices architecture, promote a culture of speed and collaboration, and align technology with business strategy while fostering talent development across onshoreand offshore teams. Show less Leading innovative IT solutions for Verizon Wireless sales touchpoints, enhancing efficiency and customer interactions. Providing technical leadership and mentoring to an agile development team, advocating for robust DevOps practices and maintaining POS systems. Guiding the strategic direction for software solutions, ensuring timely project delivery in an agile environment. Developing scalable applications and recommending secure cloud infrastructure. Driving the organization towards microservices, promoting a culture of speed, agility, and collaboration. Aligning technology with business strategy, focusing on talent development across onshore and offshore teams. Show less Leading a project development team to manage engineering systems, ensuring efficient delivery of project milestones. Facilitating business requirement calls to provide accurate estimations, develop delivery roadmaps, and create high-level designs. Collaborating with users to transform business requirements into detailed user stories and building RESTful APIs for enhanced system integration. Streamlining change implementation, configuration, and release management processes to standardize development practices. Leading the consolidation of various modules into a robust platform, developing EDI interfaces, determining hardware requirements for refresh cycles, and providing Level 3 production support for mission-critical systems. Show less

  • Assoc Dir-Software Development

    Dec 2023 - now

  • Sr Mgr - Sys Engrg

    Feb 2021 - Dec 2023

  • Mgr - Sys Engrg

    Oct 2018 - Feb 2021

  • Tech Lead - System Dev

    Oct 2016 - Sept 2018

  • Specialist - System Dev

    Oct 2015 - Sept 2016

  • Analyst - System Dev

    Oct 2013 - Sept 2015

  • Software Engineer

    Jun 2011 - Sept 2013