Nicole L.

Experience

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  The Pantry Inc

  Apr 2009 - May 2014

  Regional Sales Manager

  Focused sales and marketing efforts on customer preferences and consumer trends.Elevated team productivity using practical training and motivational strategies.Developed and controlled sales programs through staffing and training initiatives.Worked closely with logistics departments to ensure smooth delivery of products to customers.Exceeded quotas with tenacious pursuit of sales opportunities.Developed and executed sales strategies to achieve revenue targets.

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  W.W Farms

  Jun 2014 - Feb 2018

  Customer Service Specialist/Sales Manager

  Documented, researched and resolved customer service issues.Met personal, team and company goals in customer service environment.Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.Maintained high level of knowledge regarding current promotions, discounts, or special offers available. Show less

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  Faithway Alliance

  Mar 2018 - Nov 2022

  Customer Service/ Sales

  Reviewed pending work orders and followed up with customers and technicians to verify completion and quality of service.Processed paperwork to complete new account setups and account closures.Answered customer inquiries to clarify account information, explain service offerings, or schedule technician service.Accessed customer account information to explain service fees, pricing structures and billing cycles.Processed customer payments for service fees and equipment rentals.

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  Faithway Alliance, LLC

  Apr 2018 - Nov 2022

  Customer Service Representative/ B2B Sales
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  Southern Retail Inventory Services

  Apr 2024 - now

  Inventory Control Auditor

  Prepared detailed inventory reports for presentation to upper management during monthly meetings.Utilized software tools to monitor warehouse space utilization and recommend layout improvements.Established key performance indicators KPIs for inventory management processes.Streamlined communication between departments by creating centralized hub for sharing relevant information.Conducted regular physical inventory counts to ensure data accuracy.