Md. Khaled Iqbal

Experience

• 

  2RA Technology Limited

  Jun 2014 - May 2016

  IT supoort and Service Engineer

  Technical Support:Provide first-line support to employees and customers experiencing technical issues with hardware, software, and network systems.Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.Assist with software installations, configurations, and updates.Manage and resolve technical support tickets in a timely manner.IT Infrastructure Maintenance:Monitor and maintain network systems, servers, and other critical IT infrastructure.Perform regular maintenance tasks such as backups, patch management, and system updates.Collaborate with the IT team to plan and implement infrastructure upgrades and improvements.Ensure the security and integrity of data through regular monitoring and maintenance of security protocols.Service Management:Coordinate with vendors and service providers to resolve issues related to hardware, software, and network services.Maintain documentation of IT assets, configurations, and procedures.Provide training and support to end-users on the proper use of IT systems and tools.Participate in the development and implementation of IT policies and procedures. Show less

• 

  Bikroy.com

  May 2016 - Sept 2018

  Assistant Manager- IT Operations

  *Manage information technology and computer systems*Plan, organize, control and evaluate IT and electronic data operations*Design, develop, implement and coordinate systems, policies and procedures*Ensure security of data, network access and backup systems*Act in alignment with user needs and system functionality to contribute to organizational policy*Manage staff by recruiting, training and coaching employees.*Identify problematic areas and implement strategic solutions in time*Microtik router configuration & Bandwidth Management*Preserve assets, information security and control structures*Maintain Call center software (Vicidial)*Maintain Fire Detection System*Maintain 24/7, 365 Call center up time. Show less

• 

  BMIT Solutions Limited

  Dec 2018 - now

  -Actively involve with cross-functional teams from sales, product management and development as well as external partners to help close deals-Ensure solution presentation to the customer.-Ensure sales team technical training and support along with operational team training on network technologies, processes, and procedures.-Analysis of the Tender Requirements, prepare technical proposal with reference documents and ensure solution as per the Tender / RFP / RFQ requirements.-Prepare the devices and the infrastructure of various OEM/ Vendors BoM as per the requirements.-Communicate/negotiate with Vendor to meet the deadline.-Engage 3rd Party Vendor and collect installation and configuration plan from them.-Collect MAF, hardware datasheet, etc.Prepare design, HLD-LLD drawing, layout, WBS, technical Terms & Conditions, hardware warranty clauses, service and support escalation matrix and service and hardware compliance sheet with reference-Ensure Technical Solution & Product -Development for supporting Sales and Business Development unit by ensuring Outside Sales Assistance, Technical Training and Tender/RFP/RFQ/ Vendor Management• Preparing tenders and standardized tender templates and documentation. • Developing the bid and tender strategy• Preparing initial tender documentation and coordinate obtaining the required approvals. • Maintaining a list of qualified vendors, especially as related to planned tenders• Compilation of various input to create a more complete tender proposal • e-Gp/ EOI/RFP/RFQ Tender Submissions• Preparing Enlistment Documents for Banks & Corporate Etc. • Writing letter for govt. And non govt agencies both in Bangla & English. • Reporting (MS Excel), Diagram preparation, Flowchart using MS Visio Show less • Preparing tenders and standardized tender templates and documentation. • Developing the bid and tender strategy• Preparing initial tender documentation and coordinate obtaining the required approvals. • Maintaining a list of qualified vendors, especially as related to planned tenders• Compilation of various input to create a more complete tender proposal • e-Gp/ EOI/RFP/RFQ Tender Submissions• Preparing Enlistment Documents for Banks & Corporate Etc. • Writing letter for govt. And non govt agencies both in Bangla & English. • Reporting (MS Excel), Diagram preparation, Flowchart using MS Visio• Writing meeting minutes and prepare presentation for internal & external stakeholders. • Assisting in preparation and/or review of Tender Documentation Packages comprising of Instructions toBidders, Contract Form, General Terms Conditions, Bid Forms Etc. • Maintaining tender files and arranges their archiving upon Tender completion• Preparing Tenders status reports and expected timelines on a regular basis and when requested. • Preparing correspondences to internal departments, bidders and contractor Show less

  • Deputy Manager

    Oct 2022 - now

  • Senior Business Analyst

    Dec 2018 - Oct 2022