Jo Sanderson

Experience

• 

  Cambridge City Council

  Jan 2004 - Jan 2005

  Council Tax Assistant

  Quickly progressed from admin assistant as my first role after graduation and was asked to join the Council Tax team. Daily tasks involved the management of customer accounts by telephone and email, resolution of debt issues, calculation of balances and processing of direct debits. In addition, I often helped within the Revenue Collection department and handled Housing & Council Tax Benefit claims to cover regular periods of annual leave.

• 

  ISC Networks

  Sept 2005 - Dec 2005

  Contract Assistant

  This temporary role involved progressing quotes to the point of sale and the subsequent input of data onto the system. The role required excellent communication skills with the customer, the sales department and the implementation departments. It was a catch all role that was the central cog for the entire sales and invoicing cycle.

• 

  Claranet

  Jan 2006 - Jun 2008

  Account Manager

  Managed the portfolio of public sector accounts for the company. Advised customers and quoted on managed networks and hosting solutions. Generated new business through new contacts, trade fairs and tenders. Delivered presentations to clients and internally. Involved account management via both telephone and meetings with clients. Maintained collaborative relationships with clients and as such was rewarded for customer retention.

• 

  Telstra

  Jul 2008 - Mar 2009

  Account Manager

  Maintained a portfolio of accounts via the telephone and external meetings.

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  Vix Technology

  May 2009 - Jun 2014

  Production of tender responses and proposals for the private transport sector and public bodies.Management of bids from Pre-Qualification (PQQ) through to Invitation to Tender (ITT) and then onwards to Clarifications and Negotiations. Dealing with small, medium and large bid processes; using Microsoft Project to manage the input sources and deadlines. End-to-end management of a bid process: → Assessment of tender notices to compare scope against in-house solutions → Organisation of review of the opportunity with key stakeholders if necessary → Production, or delegation to Tender Administrator, of the completion of a PQQ → Project Management of the compilation of bids and proposals following a specified ISO9001 Quality Management System process → Formulation of technical and financial proposals → Response to clarifications questions from customer and participation in a negotiated procedure if necessary → Handover to Project Management after contract award → Attendance at de-brief meetings with customer if bid was unsuccessfulhttp://www.acis.uk.com/ At Vix, we’ve engaged the world’s best minds to make public transport easier to use and more efficient. For us, it’s all about delivering a seamless travel experience, helping people get where they need to, when they need to, however they need to.We aim to not just transport, but transform.Whether it’s by train, tram, bus, car, ferry or bike, we want commuters headed towards a brighter future. We want access to be more affordable, reliable and efficient. We want less pollution and congestion and to make a real impact on carbon reduction.And we want our clients to prosper too, helping them to achieve greater operational efficiency and passenger engagement. Show less

  • Tender Manager

    May 2009 - Jun 2014

  • Tenders Co-Ordinator

    May 2009 - Feb 2010
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  Tribal Group

  Jun 2014 - Mar 2023

  Working as part of the Business Development team at Tribal, I expand our ebs, Tribal CRM Solutions, and Edge solutions into the Further and Higher Education markets. As Senior Bid Manager for the EMEA region, my job is to manage bids according to internal and customer processes. This requires an excellent service to my customers: the internal sales team and Tribal's customers. As part of the role I am required to provide leadership and guidance on bid management to the other people involved in the bid process. I am involved in the development of the bid process and improvement plans. Full management of the bid process from start to finish for the ebs and maytas product streams.Ian Farmer training courses completed:- Writing the Winning Proposal- Making the Negotiated Sale- Making Behaviour Count- Deal Management.

  • Account Director, Strategic New Business

    Dec 2020 - Mar 2023

  • Senior Bid Manager

    Apr 2017 - Dec 2020

  • Bid Manager and Technical Author

    Jun 2014 - Apr 2017
• 

  IT Naturally | B Corp | MSP

  Mar 2023 - now

  Technical Sales Manager

  IT Naturally is an IT Managed Service company with a difference... Not only are we carbon neutral, but we're also on our way to B Corp status. This means we meet high standards of social and environmental performance, transparency, and accountability. I’m here to help organisations with values like ours to transform their IT estate and to barely have to think about it from that point onwards.