John Williams, M.Ed.

Experience

• 

  San Francisco State University

  Aug 2000 - Jul 2007

  IT Training Specialist

  Managed campus IT training, ensuring quality training for student, staff, and faculty career development.Program Manager: oversaw all training projects. Trained, scheduled, and evaluated instructors. Assessed training program by way of formative and summative evaluations, training statistics, and performance improvement consultation. Produced and maintained monthly training calendar, Web site, listserv, and bulletin board. Implemented outreach strategies using surveys and advertisements.Trainer: taught computer related courses (e.g., Microsoft Office Suite) to SFSU students, staff, and faculty. Created training courses using the ID model with SMART objectives. Evaluated lesson plans to continuously enhance course offerings and develop new workshops.Help Desk Consultant: provided IT problem solving through individual consultation. Worked on team projects for campus enhancement. Oversaw computer Help Desk.Computer Lab Administrator: maintained lab hardware and software. Improved educational setting through furniture/hardware/software purchases. Scheduled and tracked campus usage. Show less

• 

  Pacific Gas and Electric Company

  Jul 2007 - Sept 2015

  • Co-led the Codes, Standards, and Training (CS&T) end-to-end process improvement initiative. This resulted in a new project intake method, risk-based project prioritization model, enhanced user-based document management software features, a fully integrated work plan, and a new comprehensive governance model.• Translated the gas organization's business strategies into the CS&T project portfolio to realize company benefits and results.• Continuously improved and maintained the system and process by which all requested projects are measured by their projected business value.• Managed the CS&T integrated project portfolio for all phases of gas guidance documents, training, and qualifications.• Collaborated with project managers to ensure alignment and realize project and business objectives.• Oversaw project portfolio performance (schedule, budget, scope, and quality).• Prepared, presented, and communicated project portfolio status/update reports for CS&T program governance.• Established and led the CS&T change control process and committee. Show less • Established a new department for PG&E to ensure legal defensibility and improve business operations through valid and reliable multi-tiered evaluations and data analysis.• Managed and coached a team of professionals focused on measuring training effectiveness.• Partnered with leadership throughout PG&E to identify and analyze trends and gaps using cross-functional correlated data with diverse performance improvement goals.• Designed the department’s strategic 4-year plan, team model, processes, quality standards, and service level agreement.• Co-authored data-driven, criterion-referenced, and psychometrically sound processes and templates to ensure reliable, valid, and fair performance evaluations.• Led the effort to enhance the PG&E performance analyses process which identifies business need, business goals and metrics, solution recommendations, and project value/impact.• Directed the Metrics That Matter initiative which enabled more precision in strategic talent decisions optimizing workforce learning investments against business-critical skills and competencies. Awarded 1st place in the HR Continuous Improvement initiative contest.• Direct reports included: Psychometrician, Human Performance Technologist, Testing and Assessment Specialist, and various performance measurement and improvement contractors. Show less • Led a large, dynamic department developing performance improvement solutions.• Hired and managed the Gas Curriculum Development team to design best-in-class learning.• Represented PG&E Academy on various committees which created and guided training, company guidance document, employee qualification, and human performance improvements.• Managed a $6M+ development budget approving contract labor and expense invoices by way of a self-designed budget management template.• Established and maintained relationships with contractor vendors to ensure quality resources were hired, on-boarded, and skill sets were aligned to work assignments.• Initiated, developed, and maintained healthy working relationships with key stakeholders at all levels of PG&E to ensure business needs and project success.• Direct reports included: Sr. Learning Strategists, Sr. Instructional Designers, Instructional Designers, Graphic Designer, Technical Writer, Copyeditor, and various performance improvement contractors. Show less • Established the PG&E Academy Curriculum Development department, a centralized learning and development model using proven Instructional Systems Design (ISD) processes and best practices. Learning organization recognized by Training Magazine as one of the top 125 leading Learning and Development organizations.• Conducted performance analyses to pinpoint clients’ needs and level-set solution impact expectations.• Facilitated task analyses documenting and aligning work performance criteria and learning objectives.• Project managed Gas and Electric curriculum development initiatives with varying timelines and deliverables; ensured they were completed on time, on target, and on budget.• Co-developed all department tools, templates, quality assurance and control, and standards.• Co-authored the Curriculum Development department job functions and descriptions.• Led the effort that identified and implemented AtTask®, a contemporary approach to project management for PG&E Academy. Show less

  • Principal Program Manager, Gas Operations

    Feb 2014 - Sept 2015

  • Manager, Performance Measurement and Assessment

    Apr 2010 - Feb 2014

  • Manager, Curriculum Development and Technology

    May 2008 - Apr 2010

  • Sr. Learning Strategist

    Jul 2007 - May 2008
• 

  Roche

  Oct 2015 - now

  • Member of the PDQS Leadership Team setting strategies to achieve long-term goals & objectives for PD.• Lead a team of Senior Training Designers and Training System Specialists to: o Ensure best-in-class training programs are designed and implemented for relevant GCP/GVP regulations and related Controlled Documents, such as Policies and SOPs, required as part of the Development Quality Management System.o Ensure administration of global training programs and plans within the Learning Management System(s), maintenance and update of role based training curricula, and delivery of training compliance reports in accordance with defined processes.• Establish and maintain a strong purpose-built network of key business stakeholders to ensure PDQ is providing efficient, effective, value added controlled documents and training.• Partner to support corrective and preventive actions (CAPAs) resolution for inspection/audit findings.• Work in close collaboration with supported functional areas and key business stakeholders to proactively identify needs and areas for improvement. Show less • Created the PTR Learning and Development (L&D) 2020 strategic roadmap.• Developed and managed the PTR L&D department’s project portfolio and resource capability map.• Established measuring training effectiveness for PTR using practical and established Kirkpatrick L1-L4 metrics.• Coached and mentored staff as appropriate; served as an expert resource and partner for PTR on matters of human performance improvement.• Managed L&D vendor relations and contracts.• Reviewed training deliverables for adherence to instructional design principles and established templates and standards.• Co-developed and deployed PTR’s first innovation crowd sourcing system iParTneR. This online tool enabled the organization to tap into the creativity and collaboration of it's personnel for improving the organization in several ways from becoming more Lean to new technology to virtually any area of workplace improvements. Show less

  • Team Leader (Sr. Manager) - Training - PDQ/OCMO

    Feb 2017 - now

  • Sr. Learning Strategist

    Oct 2015 - Jan 2017