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Charles Mullaney

Charles Mullaney

location of Charles MullaneyLouisville Metropolitan Area

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  • Timeline

  • About me

    Principal Product Manager at Humana Government Business, Inc.

  • Education

    • Indiana Wesleyan University

      2012 - 2014
      Bachelor's Degree Business Administration 3.54

    • University of Louisville

      -
      Communications

  • Experience

    • UPS

      May 2001 - Oct 2008

      Completed injury investigations to determine company liability working closely with legal, physician offices and insurance. I also conducted facility reviews for regulatory compliance and led employee centered safety committees. Conducted management responsibilities for outbound operations overseeing the performance of 70+ employees and 60,000 daily outbound packages.

      • Health and Safety Supervisor

        Oct 2005 - Oct 2008

      • Operations Supervisor

        May 2001 - Oct 2005

    • UPS Supply Chain Solutions

      Oct 2008 - Jun 2014
      Quality Manager

      Implement, monitor and maintain Quality Management Systems for both ISO and non-ISO clients across the United States. In addition, I ensure the compliance to customer specific requirements, quality control trending and analysis, as well as, key performance indicator trending and communication.

    • Humana

      Jun 2014 - now

      Develop, implement and monitor improvement plans for various aspects of plan enrollment and billing services. Utilize lean methodologies and industry best practices to maximize associate efficiency and enhance member satisfaction.

      • Program Manager

        Aug 2017 - now

      • Manager

        Jun 2014 - now

    • Humana Government Business, Inc.

      Mar 2020 - now
      Principal Product Manager

  • Licenses & Certifications