Vishnu Soman

Experience

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  Bobcares

  Aug 2018 - Dec 2020

  Linux Server Engineer

  As a Linux Server Engineer, I administered Linux/Unix servers for a US-based company, focusing on: • Administered Linux/Unix servers for a US-based company, ensuring optimal performance and security. • Monitored servers and managed running processes and applications to maintain stability. • Handled client tickets for shared, VPS, and dedicated servers, providing effective resolutions. • Troubleshot mail servers, identifying root causes of load spikes and spam issues. • Provided web hosting support for cPanel/WHM, WHMCS, and website/server migration, ensuring security. • Managed services such as Apache, DNS, FTP (Pure, Pro), SSH, and SSL. • Configured and managed R1Soft and Acronis backup solutions. • Utilized virtualization technologies like OpenVZ and KVM, handling IP configuration, IP routing, and OS reinstallation. • Conducted VPS upgrades, partition table increases, and managed server boot processes, including Rescue Mode and IPMI for Dell, HP, and Supermicro servers. Show less

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  HashRoot Limited

  Dec 2020 - Feb 2024

  As an L3 Server Engineer, I managed server monitoring and administration, addressing daily issues and user administration while maintaining detailed documentation. Key responsibilities included:1. Filesystem and Storage Management: Created and configured filesystems, LVM, disk partitioning, and RAID setups.2. Customer Support: Provided support for VPS and dedicated servers via Kayako, WHMCS, and Salesforce.3. Database Management: Installed and configured MySQL and MariaDB, including replication.4. Backup Solutions: Implemented R1Soft backup software and monitored daily backup activities.Firewall Management: Architected and maintained firewall configurations for network security. Show less

  • L3 Server Engineer

    Nov 2022 - Feb 2024

  • L2 Server Engineer

    Dec 2020 - Jan 2023
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  IBM

  Feb 2024 - Nov 2024

  Technical Support Professional

  • Acquired in-depth knowledge of Db2 BIGSQL and IBM Data Vault (DV) products.• Managed direct customer and partner database support calls, ensuring effective communication and resolution of issues.• Gained familiarity with partner database platforms, including Cloudera, SingleStore, MongoDB, and EDB.• Developed expertise in using ECUREP and blue-diamond tools for issue tracking and troubleshooting.• Collaborated on tracking known issues for DV patches through ibmgithub.• Established foundational knowledge of Red Hat OpenShift, enhancing operational capabilities Show less