Nylson Ho, MBA

Experience

• 

  University of Redlands

  Aug 2013 - Apr 2015

  Fitness Center Supervisor - Student Worker
• 

  Enterprise Rent-A-Car

  Jun 2015 - Aug 2016

  Management Trainee

  - Spearheaded overall processes of three of Enterprise Holdings companies: Enterprise, National, and Alamo. - Maintained accurate documentation of accounts receivables and presented to higher management for informed decision making.Key Accomplishments:- Ensured completion of multi-million dollar commercial and transportation projects within specified timelines and budgetary constraints through training and development of 15 to 20 employees.- Accomplished maximum client satisfaction by devising/implementing robust strategies and accomplishing projects in compliance with client specifications.- Improved workplace safety by managing routine maintenance scheduling. Show less

• 

  J.B. Hunt Transport Services, Inc

  Oct 2016 - May 2022

  - Enhanced organizational productivity by managing proper execution of first live GPS tracking system aimed at monitoring on time delivery service and performance. - Maintained collaborative working environment between driver and manager aimed at accomplishing designated business targets. - Delivered quality guidance to seven drivers, 13 trailers, and six trucks servicing deliveries across Washington, Oregon, Montana, Idaho, and Canada.- Developed and fostered relationship with customers while serving as independent on-site manager at customer location.Key Accomplishments:- Devised and implemented robust policies/procedures that increased the profit and loss account percentage from 22% to 37% YTD in 2019 within six month.- Boosted employees’ morale by enforcing safety policies while ensuring regulatory compliance.- Played an integral role in enhancing drivers’ skills by monitoring safety training and DOT compliance.- Performed exceptionally well and gained multiple promotions from Operations Supervisor to Operations Manager position.- Ensured 8+ year’s injury free and 210+ days accident free through consistent collaboration with drivers. Show less - Devised and implemented robust policies/procedures to improve revenue and decrease cost by analyzing profit and loss account. - Ensured proper allocation and utilization of resources by analyzing past trends, forecasting future expected contact volumes, and implementing delivers plans while reducing running cost of business operations. - Ensured schedules matched arrival of calls and offline work queues including recommending solutions to operations team, adjusting shifts, and/or re-prioritizing agent activities. - Strategically positioned as lead operations supervisor and primary schedule manager of 10 drivers and eight trucks.Key Accomplishments:- Received recognition from executive leadership for generating $2,156,555 in total revenue for 2018, beating budgeted revenue by $418,774 (24%).- Improved productivity, ensured proper utilization of resources, and reduced customer budget expenses that saved $250K cost within a year.- Boosted team morale by establishing and spearheading “Drive Like A Champion Today” safety culture initiative, delivering accident free safety bonuses for drivers, and organizing monthly dinners.- Enhanced organizational productivity by maintaining consistent collaboration with account manager. Show less - Maintained consistent collaboration with drivers and resolved issues in a timely manner that increased drivers’ retention rate and improved performance. - Delivered quality guidance to employees’ regarding distribution, maintenance, and utilization of equipment for drivers, trucks, and trailers. - Directed four supervisors, two managers in training, 35 drivers, and 24 tractors aimed at accomplishing designated business targets.Key Accomplishments:- Played a key role in reducing costs and improving profit margins for account and customer. - Ensured proper allocation and utilization of resources by managing budget of $7M.- Achieved maximum client satisfaction by ensuring 99.5% on time delivery rate annually.- Outsourced extra drivers to sister accounts and supported delivery of freight to customers that resulted in generating additional revenue.- Enhanced skillset of 10 managers and drivers by monitoring training & development procedure. Show less

  • Operations Manager II

    Jul 2020 - May 2022

  • Operations Manager I

    May 2019 - Jul 2020

  • Operations Supervisor

    Jan 2018 - May 2019

  • Operations Supervisor

    Dec 2016 - Jan 2018

  • Dedicated Manager in Training

    Oct 2016 - Dec 2016
• 

  Stryker

  May 2022 - now

  Associate Materials Manager