Jessica Dillon

Experience

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  Publix SuperMarkets

  Apr 2003 - Aug 2006

  Front Desk Associate/ Cashier

  •Resolved customer inquiries and provided answers and/or solutions.•Manage multiple phone lines.•Prepared daily bank deposits.•Set up and enforced chore schedule each day for other employees.

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  Cady Studios

  Aug 2006 - Aug 2008

  Customer Service Representative

  •Provided administration support by performing data entry, answering telephones and preparing data for management.•Represented Cady Studios at several school events as a customer service representative or a photographer•Resolved customer inquiries by providing answers and/or solutions•Ensured customers understand the companies products and processes

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  Baptist Health

  Aug 2008 - Feb 2012

  • Supervised and evaluated work performance for 12 employees within a call center environment.•Audited registration results of assigned employees in relation to quality assurance guidelines•Trained new hires in all phases of hospital admitting services.•Enhanced employee engagement by developing teambuilding initiatives.•Performed weekly audits and communicates quality registration results. •Assisted in Payroll•Assigned work assignments and scheduled employee coverage for various admitting areas. •Participated in operational performance improvement project to improve financial collections and to reduce initial insurance denials. •Assisted in the development of processes and procedures for new hospital services. (i.e. Catheterization laboratory) Show less •Scheduled medical services for patients and physician offices to complete registration and medical service scheduling request.•Verified Patient’s insurance eligibility and medical service authorizations using the insurance websites or calling the insurance company.•Registered patients face- to-face and over the telephone for Outpatient, Emergency Room and Labor & Delivery areas.•Pre-Registered patients over the phone for Outpatient testing using SMS.•Checked patients in for Outpatient testing using Cerner Millennium. •Collected deposits, copayments and deductibles from patients at the time of registration.•Reviewed physician orders to ensure procedure and diagnosis codes are compatible and payable by the insurance companies. Show less

  • Patient Access Services, Rep III

    Apr 2010 - Feb 2012

  • Patient Access Services Rep II

    Aug 2008 - Apr 2010
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  StonePeak Ceramics

  Apr 2012 - Mar 2014

  Provided Human Resource functions for manufacturing facility with 300+ employees•Prepared employee separation notices and related documentation•Administered benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance•Advised management in appropriate resolution of employee relations issues•Kept records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting•Recruited and interviewed to fill open positions•Created and updated job descriptions•Created, update and maintain standard operating procedures •Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance•Processed payroll in ADP •Wrote verbal, first written, second written and final write-ups with the supervisors•Assisted Human Resource Director in processing terminations •Performed employee evaluations Show less Provided administration support to the Human Resource Corporate Director, Human Resource Coordinator and the Safety Coordinator•Assisted in payroll responsibilities in ADP•Inputted new employee information in HRB•Inputted vacation requests and updated vacation balances•Assisted in Safety Orientation and Safety Meetings•Verified I-9 documentation•Reconciled Petty Cash Account•Performed customer service functions by answering employee requests and questions•Kept employee headcount and budget reports current •Scheduled meetings and interviews as requested by management•Made photocopies, faxed documents and performed other clerical functions•Filed papers and documents into appropriate employee files•Prepared new employee files Show less

  • HR Coordinator

    Oct 2013 - Mar 2014

  • HR Assistant

    Apr 2012 - Oct 2013
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  Mizkan Americas

  Mar 2014 - now

  Office/HR Specialist

  Human Resources for manufacturing facility with 110 employees. I also support the production side of the business by completing inventory movements as well as supporting annual inventory counts. I work with the EHS team to support safety at the plant and file any workers comp claims.