Lewis Pegado

Experience

• 

  Thoughtwaves Technologies Pvt Ltd

  Mar 2004 - Jul 2007

  Customer Support Engineer

  Responsible for performing first-level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices. Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation. Handle the tasks of identifying software issues and troubleshooting technical problems. Responsible for providing technical assistance to users on data transmission and data communication equipment.Assembling and configuration of computer systems.Installation of all internal and external hardware devices like Printer, scanner, Modem, Webcam, Digital Camera etc. Cabling and crimping of networking in standard color coding. Installation of various Antivirus products. عرض أقل

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  Eyeglobal Technologies Pvt.Ltd.

  Oct 2007 - Nov 2009

  Desktop & Network Administrator

  Handled the tasks of providing second level technical support to customers and evaluates via email, instant messaging and WebEx. Responsible for assisting technical support specialist in the installation and configuration of software products. Perform the tasks of tracking and escalating customer issues to the Support Manager. Handle responsibilities of identifying environmental and network issues that affect its operation. Responsible for analyzing complicated networking issues, designing and implementing non-standard solutions and workarounds. Handle the tasks of testing and commissioning network servers, both hardware and software. Assembling and configuration of computer systems. Installation and configuration of Operating systems with suitable drivers and softwares. Preventive maintenance and upgradation of computer systems. Cabling and crimping of networking both data and voice in standard color coding. Configuration of proxy servers for internet sharing and downloading mail from the servers using POP, SMTP, IMAP, Exchange server settings using MS Outlook, Outlook Express, Thunderbird, Windows mail. Installation of various products of Antivirus and removing viruses with well-known tips and tricks of registry. Provided online customer support and help for users within the organization. عرض أقل

• 

  BIC Contracting

  Nov 2009 - Dec 2011

  IT Support Specialist-Infrastructure

  Responsible for Installing, configuring new hardware & software systems. Diagnosing and solving hardware & Software problems with Servers, Desktops, Laptops, and Smartphones & End-user support calls L1 &L2. Installing and configuring Windows Desktop and Server Operating systems. Acting as the first point of contact for all IT & technical Queries. Print Management, Installation, and Configuration & Troubleshooting on all brands of network Printers. Carrying out user administration, setup of new user accounts, assigning User rights, Permissions. Implementing and managing Group Policy Objects (GPOs) Add and remove Users, workstations, and Organization groups within Active Directory. Creating, maintaining and troubleshooting email profiles for users. Network troubleshooting, Cat5 Cat6 cable crimping, and patching. TCP/IP Networking and hardware maintenance and repair. Managing and maintaining all IT Assets (inventory /Preventive Maintenance) through the Group IT Asset Portal. Coordination with Infrastructure Team for Network Designing & developing IT infrastructure for New Project Offices. Coordination with Internet Service Provider for Internet and Telephone Services. Establish the connectivity of remote site offices with the main office. Manage and monitor the user's support calls. Support for Autodesk products, machines, and their configurations. Support for Installation and configuration of Primavera Server and Standalone, Responsible for managing and monitoring Daily, Weekly, Monthly Backups (Backup /Restore Management procedures). Installation, Configuration of Antivirus Management (Symantec, McAfee, and SCCM), Installation and basic troubleshooting on in- house Applications. Configuring and maintaining of PABX System and IP Telephony Support. Configuration and implementation and troubleshooting on Time Attendance Machines. عرض أقل

• 

  Leighton Middle East- Now BIC Contracting

  Dec 2011 - Oct 2015

  IT Administrator

  Responsible for Installing, configuring new hardware & software systems. Diagnosing and solving hardware & Software problems with Servers, Desktops, Laptops, and Smartphones & End-user support calls L1 &L2. Installing and configuring Windows Desktop and Server Operating systems. Acting as the first point of contact for all IT & technical Queries. Print Management, Installation, and Configuration & Troubleshooting on all brands of network Printers. Carrying out user administration, setup of new user accounts, assigning User rights, Permissions. Implementing and managing Group Policy Objects (GPOs) Add and remove Users, workstations, and Organization groups within Active Directory. Creating, maintaining and troubleshooting email profiles for users. Network troubleshooting, Cat5 Cat6 cable crimping, and patching. TCP/IP Networking and hardware maintenance and repair. Managing and maintaining all IT Assets (inventory /Preventive Maintenance) through the Group IT Asset Portal. Coordination with Infrastructure Team for Network Designing & developing IT infrastructure for New Project Offices. Coordination with Internet Service Provider for Internet and Telephone Services. Establish the connectivity of remote site offices with the main office. Manage and monitor the user's support calls. Support for Autodesk products, machines, and their configurations. Support for Installation and configuration of Primavera Server and Standalone, Responsible for managing and monitoring Daily, Weekly, Monthly Backups (Backup /Restore Management procedures). Installation, Configuration of Antivirus Management (Symantec, McAfee, and SCCM), Installation and basic troubleshooting on in- house Applications. Configuring and maintaining of PABX System and IP Telephony Support. Configuration and implementation and troubleshooting on Time Attendance Machines. عرض أقل

• 

  Leighton Contracting Qatar

  Oct 2015 - May 2021

  Network Administrator

  Responsible for Installing, configuring new hardware & software systems. Diagnosing and solving hardware & Software problems with Servers, Desktops, Laptops, and Smartphones & End-user support calls L1 &L2. Installing and configuring Windows Desktop and Server Operating systems. Acting as the first point of contact for all IT & technical Queries. Print Management, Installation, and Configuration & Troubleshooting on all brands of network Printers. Carrying out user administration, setup of new user accounts, assigning User rights, Permissions. Implementing and managing Group Policy Objects (GPOs) Add and remove Users, workstations, and Organization groups within Active Directory. Creating, maintaining and troubleshooting email profiles for users. Network troubleshooting, Cat5 Cat6 cable crimping, and patching. TCP/IP Networking and hardware maintenance and repair. Managing and maintaining all IT Assets (inventory /Preventive Maintenance) through the Group IT Asset Portal. Coordination with Infrastructure Team for Network Designing & developing IT infrastructure for New Project Offices. Coordination with Internet Service Provider for Internet and Telephone Services. Establish the connectivity of remote site offices with the main office. Manage and monitor the user's support calls. Support for Autodesk products, machines, and their configurations. Support for Installation and configuration of Primavera Server and Standalone, Responsible for managing and monitoring Daily, Weekly, Monthly Backups (Backup /Restore Management procedures). Installation, Configuration of Antivirus Management (Symantec, McAfee, and SCCM), Installation and basic troubleshooting on in- house Applications. Configuring and maintaining of PABX System and IP Telephony Support. Configuration and implementation and troubleshooting on Time Attendance Machines. عرض أقل

• 

  Techno Q

  May 2021 - May 2022

  Information Technology Officer

  Responsible for Installing, and configuring, diagnosing, troubleshooting, and resolving hardware & Software problems with Servers, Desktops, Laptops, and Smartphones & End user support calls L1 &L2, L3. Acting as the first point of contact for all IT & technical Queries. Print Management, Installation, and Configuration & Troubleshooting on all brands of network Printers. Carrying out user administration, setup of new User /email accounts, assigning User rights & Permissions. Assigning an appropriate License/Subscription to the users. Users and groups management through M365 Admin Center, Implementing and managing Group Policy Objects (GPOs), Adding and removing Users, workstations, and Organization groups within both Local AD & Admin Center Administering users' accounts in Active Directory. Creating, maintaining, and troubleshooting email profiles for users. Coordination with Internet Service Providers for Internet and Telephone Services. Responsible for creating, managing, and monitoring, Verifying Daily, Weekly, and Monthly Backups (Backup & Restore Management, Backup Log Maintain procedures (Symantec Backup Exec & Microsoft Azure Cloud Backup). Installation, Configuration of Antivirus Management (Kaspersky Cloud) Installation, and basic troubleshooting on in-house Applications (Microsoft NAV 5.1 & Microsoft Dynamics). Configuring and maintaining PABX System and IP Telephony Support, Configuration of new Telephone Extensions (Avaya, Panasonic, Yealink). Setup of Time Machines Suprema, ZKT). Telephonic support to end-users and using remote desktop tools & software. Coordinating with the vendors and with company personnel to facilitate IT purchases. Providing technical training to end users. Responsible for arranging new quotations for Contracts/Subscription renewal from vendors on time. Responsible for checking Servers, firewalls, OS health in a Timely Manner to prevent any incidents. SSL Certificates renewal, New domain purchase & renewal of the existing domains. عرض أقل