Jabari Catledge

Experience

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  US Cellular-Answer Wireless

  Jan 1998 - Mar 2002

  SGT USMC

  Providing worldwide government security Counseling and Humanities/Ethics, Fundamental of Leadership/Management; Security systems and security for public and Private Arenas, NCO of Marines (Honorable Discharge)

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  US Cellular-Answer Wireless

  Aug 2004 - Oct 2009

  repairing and troubleshooting cellular 1x and EVDO handsets and Network Engineering with cellular technologies and (OTA) over the air networks utilizing CDMA, IDEN, UMTS, AMPS, TDMA, PCS, and GSM telecommunications. repairing handsets, air cards, and providing the ideal customer service experience threw customer relations and helpdesk.

  • Cell site Technician/Network Field Engineer

    Jan 2005 - Oct 2009

  • Handset Repair Technician

    Aug 2004 - Aug 2005
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  Chicago State University

  Nov 2009 - Apr 2012

  Student Assistant

  Data processing •Business Application Management •Operating system/Management•Telecommunication/Network Operations•Database Operations

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  Redbox Automated Retail, LLCRedbox

  Nov 2011 - now

  Operations Coordinator

  Provide timely responses to emails, phone calls, quote requests, etc. Control the expedition of documents according to company policies Follow-up and execute import shipments from origin to delivery (routing, profit share, arrival notice to broker, freight payment, secure customs release, customer service, arrange delivery, etc.) Ensure billing and invoicing to customers and agents is both correct and timely Provide quotes to customers and agents; support sales in quoting functions Ensure each account handled in the group has a SOP (Standard Operating Procedures) Follow instructions and implement policies from management Knowledge of Microsoft Office Suite (Word, Excel, and Outlook) Availability to work flexible hours occasionally, and planned and unplanned overtime, which may include weekends Excellent verbal and written communication skills Excellent customer service skills and follow through Possess leadership qualities Ability to provide meaningful feedback to management and sales organization Be part of something big. Cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others and able to perform duties outside of their normal responsibilities from time-to-time, as needed. Show less

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  Redbox Entertainment Inc.

  Nov 2011 - now

  • Monitored 38,000 Red Box Kiosks Nationally and assisted other engineering or special project teams when needed.• Used Remedy ticketing system to monitor any customer complaint about specific machines, and connected to the kiosk remotely using Kaseya Remote Desktop to troubleshoot any hardware, software, and mechanical issues.• Work with field technicians over the phone and e-mail, to resolve any issues they encounter and to make sure all their needs are met.• Maintained a world class support work ethic, attitude, and took measures beyond my duties to make sure every Red Box customer is having the best possible experience while using the Red Box machines.• Met with my supervisor on a biweekly basis to make sure I’m on the right track, and to discuss how to better maintain world class support.• Met as a team on a biweekly basis to discuss how we can work better to meet our goals, go over any upcoming changes, and to make sure the team’s needs are met.Coinstar Rubi- • Lead and Wrote Technical and Troubleshooting Standard Operating Procedures for Rubi digital binder and created procedure reporting for Machine Support Rubi Project. Show less

  • Deployment Project Manager

    Jan 2022 - now

  • Machine Support Technician

    Nov 2011 - now