Jinson Rajagopalan

Experience

• 

  GE Capital

  May 2001 - Apr 2006

  Sr Executive

  • Responsible for inbound calls, field referral and payment pick-up, customer queries and agency staffing for AP region (Hyderabad, Guntur and Vijayawada).• Implementing and utilizing MIS to track the performance and productivity of the team.• Managing a team tele-callers and agency staff.• Introduced and Implemented MIS to track the performance and productivity of the team.• Managing a team of agency staff from various agencies; ensuring adequate staffing in the field referral team.• Handling inbound and outbound calls on customer queries sent through correspondence and by calls.• Reducing attrition and recruitment of fresh resources; balancing cost of operations.• Implementing robust review mechanism to ensure account level concentration.• Answering customer calls on accessibility, usage, details and account maintenance for their credit card. Show less

• 

  ABN AMRO Bank N.V.

  May 2006 - Mar 2008

  Manager

  • Managing recruitment, staffing and attrition along with performance of the location for front end collections.• Mentoring a team of tele-callers for reducing the delinquency of one and 2 month delinquent portfolio..• Managing 7 agencies with 2 agencies under own supervision and Calling Unit.

• 

  HDFC Bank

  Apr 2008 - Oct 2008

  Senior Manager

  • Responsible for managing recruitment, attrition, leaves, appraisals, staffing, allocation, strategy for all the team members and taking all of it to the closure as per organization requirement.• Supervising a calling team with strength of 130+ resources, for outbound calling unit, managing all people management aspects of the team, for HDFC credit cards.

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  ICFAI Business School

  May 2009 - Sept 2010

  Student

  Completed Executive MBA Program -2009-10 Batch.

• 

  Tech Mahindra

  Sept 2010 - May 2012

  Senior Specialist

  • Handling resourcing for Database management and operations team of Russell Investments, a global asset management firm that provides retirement plans, and investment plans of all types.• Main role of optimum resource engagement by ensuring proper task allocation, backup planning, succession planning and growth path perspectives for all team members.

• 

  PAREXEL International (India) Private Ltd

  May 2012 - Nov 2015

  Manager -Imaging Research Operations

  • Responsible for all management aspects of the medical Imaging team including but not limited to- Hiring, training, development, workforce management, utilization, billability, and appraisals.• Reviewing processes and corresponding guidelines to streamline and harmonize procedures across different imaging locations

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  Parexel

  Nov 2015 - now

  • Manage resources from a planning, allocation and forecasting of projects.• Utilize ‘Resource Optimization Framework’ to make appropriate resourcing decisions to maintain optimal utilization.• Evaluate and assist in the development of resource planning tools and databases on need basis including but not limited to training documents, SOPs, transition process.• Mentor/coach direct reports and extended teams on understanding the implementation of resource optimization and adequate utilization.• Check free hours/capacity by running reports, to give inputs for proper utilization of resources/ potential team members. Show less Lead responsibility for Project Resourcing in terms of planning, allocation and forecasting perspective• Manage resources from a planning, allocation and forecasting perspective for large groups in various departments.• Utilize ‘Resource Optimization Framework’ to make appropriate resourcing decisions to maintain optimal utilization.• Mentor/coach direct reports and extended teams on understanding the implementation of resource optimization and adequate utilization.• Check free hours/capacity by running reports, to give inputs for proper utilization of resources/ potential team members• Evaluate and assist in the development of resource planning tools and databases on need basis.• Managing and ensuring adequate project resourcing for task completions as per the internal stakeholder guidelines by a team comprising of Imaging Research Associates, Imaging Assistants and Team leads to meet project deliverables.• Reviewing processes and corresponding guidelines to streamline and harmonize procedures across different locations. Show less

  • Senior Manager Data Management

    Aug 2020 - now

  • Manager- Resource Management.

    Nov 2015 - Aug 2020