Gary Szeszycki, CCXP

Experience

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  Walker Information

  Nov 1999 - Jul 2009

  Managed multiple client accounts including numerous Tier-1 customers, accounting for up to ten percent of company revenue. Through collecting and analyzing customer quantitative and qualitative feedback, developed solutions to improve business processes and increase customer loyalty for Fortune 1000 companies. From initial sales presentations through final delivery of project deliverables, provided consultative insight on every phase of the project process and presented key findings and recommendations to audiences ranging from subject matter experts to C-level executives. Show less A day-to-day client service representative providing insight on all phases of commissioned research projects. Led cross-functional teams to reach client objectives on time and on budget. The client manager for smaller accounts, worked with the Vice President to develop the strategic direction of larger accounts while crafting the tactical plan to complete specific programs. Reviewed all data to locate key findings and developed deliverables in accordance with the project plan. Liaised with 3rd party suppliers and inspected program financials, adjusting resource allocations as needed. Assisted with proposal writing and client presentations. Show less A day-to-day client service representative supervising all operational phases of assigned projects. Developed the blueprint for each program and led team meetings to prepare and guide all project members on every tactical step. Created project communications, reviewed and edited all materials and deliverables. Coordinated with all 3rd party suppliers including international partners. Honed project management skills and was consistently given first choice in taking on new client programs, especially when considered complex and international in scope. Show less

  • Vice President - Client Services

    Oct 2006 - Jul 2009

  • Senior Consultant

    Nov 2003 - Oct 2006

  • Director

    Nov 1999 - Oct 2003
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  Elanco

  Apr 2010 - Sept 2019

  Providing insight on the Animal Health industry and competitors in the marketplace to assist with strategic business decisions. Will be proactively managing and mining key information assets and implementing primary information research projects where needed. Providing insight on the Animal Health industry and competitors in the marketplace to assist with strategic business decisions. Will be proactively managing and mining key information assets and implementing primary information research projects where needed. Focus is on Companion Animals. Managing multiple primary and secondary research projects to assist internal customers in making informed business decisions. Through collecting and analyzing customer quantitative and qualitative feedback, developed insight to improve product launch process for the global marketing team. Additionally, as the administrator for a primary competitive intelligence database, analysis is provided to support targeted product acquisitions and market share trends.

  • Consultant, Marketing Intelligence

    Jan 2015 - Sept 2019

  • Consultant, Competitive Intelligence

    Jan 2014 - Dec 2014

  • Market Research Consultant

    Apr 2010 - Dec 2013
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  Walker Information

  Sept 2019 - now

  Vice President/Client Services

  As an Advisory Services Consultant for Walker, primary responsibilities include the management of client relationships in multiple industries with major focus in the technology sector. This includes all aspects of the relationship from implementation to final reporting and continued business development. Play an active role in analyzing results, translating program findings, and providing conclusions into actionable recommendations working with client personnel to facilitate the implementation of those recommendations. Show less