Joyce Thompson

Experience

• 

  Lanier Worldwide

  Jun 1994 - Oct 1994

  Sales Representative

  Provided customer service to existing accounts and obtained new accounts through cold calling, generating and following up on leads, demonstrating our products and closing sale situations.

• 

  EXPRESS

  Nov 1994 - Mar 1996

  Partner (Assistant Manager) then Store Sales Manager

  Responsible for achieving continuous sales growth within the store. Controlled all facets of the store including customer service, store operations, merchandising, visual standards, recruiting, training and motivating the staff. Responsible for the strategic planning of scheduled to maintain the store's payroll budget. Supervised up to 30 employees during peak season.

• 

  The Limited Too

  Jul 1996 - Jun 2000

  Store Sales Manager

  Responsible for achieving continuous sales growth within the store. Controlled all facets of the store including customer service, store operations, merchandising, visual standards, recruiting, training and motivating the staff. Led the store to win a nationwide sales competition (spring 1999) and was consistently at top performer in sales. Responsible for the strategic planning of scheduled to maintain the store's payroll budget. Supervised up to 20 employees during peak season.

• 

  Bolton Latham, LLC

  Jun 2000 - Dec 2000

  Proposal Manager

  Responsible for preparing all new contracts for the company as well as other various office duties. Also responsible for tracking all proposed work and all new work orders through various databases and spreadsheets. Responsible for developing PowerPoint presentations for internal employee training.

• 

  College of Southern Maryland

  Jan 2001 - now

  This position has been responsible for the oversight of noncredit operations. Marketing: Responsible for the coordination with the Marketing department for the development of the Continuing Education Schedule of Classes; Coordinate logistics for Open House events. Information Systems: Meet regularly with Information Technology Services to make improvements to the Datatel System. Responsible for automation of multiple processes including CC10 submittal, Professional Licensure and Certification Report and electronic submittal of Request of State Funding Forms (CC-10s) to the Maryland Higher Education Commission (MHEC). Administrative Matters: Work closely with the Registrar's Office and the Bursar's Office on a regular basis to assist students with any registration and billing issues that may arise; Review courses and sections for data entry issues and correct discrepancies on a regular basis. Implemented a new and improved instant enrollment registration system which allows students to register without a student ID number. Assisted with development/implementation of a new online registration for Kids' and Teen College.Reporting: Responsible for all state reporting for continuing education including the State Aid Report for Equated Credit (CC-3) and all MPAR indicators. Responsible for reporting of Key Performance Indicators. Proficient in Colleague's Query Builder.MHEC Related Duties:Administrator of the MHEC Secure Data Web System for CSM Continuing Education. Review of all CC-10s before submittal to MHEC. Upload and submit all CC-10s to MHEC on behalf of CSM. Scanned all CC-10s into Image Now for easy retrieval by coordinators. Review of MHEC Inventory to identify discrepancies. Responsible for the execution of the Biannual Review.Event Planning: Coordination for Career Starter Open House Events and the annual Leading Edge Awards for Southern Maryland Show less Reporting to the Executive Director of Human Resources, this position was fully responsible for all aspects of recruitment at CSM including faculty, staff, student assistant and temporary positions. This position was also responsible for the execution of the college's job evaluation system. This position supervised the Recruiting Assistant.Recruiting: The first point of contact for applicants in search of any position at the college. This includes recruitment for staff, faculty; and student assistants. Arranged placement of all recruitment advertising and selection of job fairs in a strategic manner to attract a diverse candidate pool. Responsible for search committee training and advising them as necessary to assist them to make the best hire. Provide training to supervisors on the topic of recruitment. Worked with the Executive Director of Diversity to provide data for the annual Affirmative Action Report. Fully responsible for researching and implementing OpenHire, which is a web based applicant-tracking system. Responsible for coordinating CSM's adjunct faculty career fair. Budget: Responsible for the oversight of the advertising budget.Compensation: Responsible for coordinating the work activities of the college Job Evaluation Committee and the appropriate grading of positions. This includes maintenance of the position description files, coordinating and facilitating committee meetings, communication with supervisors regarding outcomes, entering position changes and employee changes resulting from those outcomes into the integrated data system. Provide training during Supervisory Training and New Employee Orientation on the grading system and how it relates to the salary tables.Misc.: Assisted as need with the Halogen Performance Management System. Responsible for the design and maintenance of the human resources portion of the college's website that includes a benefits summary page that is recruiting focused. Show less

  • Executive Director, Instructional Services and Programs

    Jan 2021 - now

  • Director of Operations

    Mar 2015 - Jan 2021

  • Continuing Education Operations

    Nov 2007 - Jan 2021

  • Employee Recruiting Coordinator

    Jan 2001 - Nov 2007