Ramakrishnan G

Experience

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  Lee & Muirhead Pvt. Ltd.

  Apr 1997 - Feb 2001

  Executive – Export Operations
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  FORBES GOKAK LTD.

  Mar 2001 - Feb 2003

  Executive Marketing
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  Freight systems

  Mar 2003 - Feb 2005

  FREIGHT SYSTEMS CO. LTD. LLC
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  CMA-CGM RESOURCES FZC LLC

  Mar 2005 - Jul 2006

  Tender Coordinator

  Key Achievements: • High-level responsibilities included managing the tenders and service contracts signed by H.O in Marseille.• Credited for uploading tenders into the system (LARA – software) using ODBC connectivity.• Initiated the turnaround efforts for handling 5 tender projects for major customers.• Demonstrated management competencies through achieving USD 100k per annum.• Facilitated up gradation, cost reduction & campaign wise product monitoring to achieve the optimum yields & quality and evaluation of viability of the product in terms of profitability. Show less

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  CHENNAI

  Aug 2006 - Jul 2007

  SICAL LOGISTICS

  Key Achievements: • Successfully handled 20 shipments/ 10 project consignments a week.• Set a high standard of accomplishment in dealing with major countries such as Australia, Indonesia and China.• Triumphed in Bagging the orders of USD 60k per month and timely arrangement of the berthing of vessels that resulted in saving of USD 75k per month for our chartered vessels.• Developed and implemented an innovative system for ordering supplies and tracking inventory control.• Utilized strong skills in preparing a Local Purchase Order (LPO) after receiving duly approved the purchase request and supplier invoice and maintaining confidential reports. Show less

• 

  Inchcape Shipping Services

  Aug 2007 - Aug 2012

  Manager - Customer Service & Operations

  Key Achievements: • Achieved efficiencies in handling 40 shipments/ and 15 project cargoes consignments a week. • Demonstrated credentials in dealing with Europe, USA and Indian Subcontinent.• Recognized for fetching the orders worth USD 60K per month.• Trusted for timely clearance & delivery of cargo resulted in saving of USD 8k per month for a major customer.• Attained strong track record of better rate negotiations with the agents resulting in a saving of USD 5k for an ongoing project cargo for a major customer per month. Responsibilities:• Held accountability for handling all key accounts and inter-departmental shipping activities and leading the operation desk for port related activities.• Lucratively negotiated with external vendors to secure advantageous terms.• Delivered expertise in handling Hapag Lloyd – operations and managing key accounts for all Oil Field Companies such as Essar Oil Fields, Dalma Energy and Oil Field Supply Centre . • Accountable for coordinating with the supply unit, program sections, local vendors, clearing agents and transporters to ensure timely delivery of supplies to end users.• Entrusted with the onus of working in tandem with Freight Forwarders in liaising with Authorities & Customs Officials, monitoring compliance to regulatory requirements and maintaining requisite papers & documents. • Displayed proficiency in maintaining cash book, sales register and preparing bank reconciliation statements.• Put in distinguished efforts to advise the consignee details and request for all shipping documents from the suppliers like the commercial invoice, packing list, certificate of origin, certificate of conformity and other customs documents required. Deftly made original documents legalized, if required. Show less

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  Maersk Global Service Centres (India) Pvt. Ltd.

  Sept 2012 - Sept 2018

  Manager Customer Service

  Key Achievements:• Dexterously developed training and development programs that provided the opportunity for new and existing employees to play a key role in the pace of their own professional growth and development, hence resulting in higher levels of employee satisfaction, retention rates and increased employees’ efficiency.• Commended for closing long standing containers and recovering the same resulting in savings of approx 2k for the company.• Guided and mentored around 150 people on End to End shipping to achieve better performance/results.• Displayed credentials in managing bookings for Exports PAN India with an average of 2000 bookings a day.• Credited for effectively performing risk management for supply contracts and agreements, expecting unfavorable events through analysis of data and preparing control strategies.Responsibilities:• Meticulously lead various operations with end to end responsibility for complete operations right from identifying products & deciding on supply chain management, to manifest desk for error free manifest across PAN India, identifying the market and setting annual sales and bottom line targets.• Essay dynamic and multifaceted role in coordinating with clients/consultants for meetings, site visit/works, coordinating with store, logistics, production and DO team for increasing the TAT for issuance of EDO.• Use exceptional interpersonal skills to build and nurture mutually beneficial relationships with all external agencies and professional bodies and manning the entire customer service and operations desk on the day to day operational works.• Interface and coordinate with key persons to ensure clarity of the specifications, requirements and expectations of the company and keep the clients informed on the status of running orders.• Successfully automate 85% of booking India by enhancing auto book tool by working closely with NGA team and bookings BPO. Show less

• 

  DHL

  Nov 2018 - now

  • Managing contracts with 3PL providers on behalf of clients.• Implementing process improvements to meet key performance indicators (KPIs).• Driving business volume growth and reducing transportation costs for clients.• Collaborating with team members to exceed goals and implement customer service initiatives effectively.• Ensuring optimal levels of inventory to meet demand while minimizing carrying costs and stockouts.• Developing and maintaining strong relationships with suppliers to ensure timely delivery of quality goods and services.• Accurately forecasting demand to facilitate production planning and inventory management.• Ensuring accurate and timely completion of all required documentation, including permits, licenses, and customs paperwork.• Upholding ethical standards throughout the supply chain, including fair labor practices, environmental sustainability, and anti-corruption measures.• Streamlining transportation, warehousing, and distribution processes to reduce costs and improve efficiency.• Identifying and mitigating risks associated with supply chain disruptions, such as natural disasters, geopolitical issues, or supplier failures. Show less

  • RFOM - APAC - Control Tower - DHL Supply Chain

    Jun 2022 - now

  • Senior Manager

    Nov 2018 - Jun 2022