Kidus Gorfe

Experience

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  Memorial Hermann Health System

  Jun 2017 - Jul 2018

  Volunteer

  • Communicated between patients and hospital staff to ensure the best possible care by manning phone lines and directing patients throughout the hospital.

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  Shogun Japanese Restaurant

  Jan 2020 - Mar 2020

  Host

  • Coordinated the seating and service of customers by communicating with serving staff and the kitchen, while simultaneously manning phone lines and on occasion cleaning the restaurant's kitchen and the tables

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  Shogun Japanese Sushi & Grill

  Mar 2020 - Aug 2020

  Server

  • Managed up to ten tables while maintaining professional demeanor as part of an understaffed services team by exhibiting a comprehensive knowledge of the food and beverage menu and providing excellent customer service which resulted in the sale of over $1,500 worth of product daily• Trained new employees and oversaw the location in the absence of the manager by working with my fellow servers and the kitchen staff in order to ensure all the customers that frequented the restaurant received exceptional service Show less

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  Increte of Houston

  Dec 2020 - Aug 2021

  Contracted Demolition Worker

  • Collaborated with a small team of fellow workers in order to quickly and efficiently complete demolition projects that centered around dismantling large patios and grill areas so that new ones to be installed• Transported and safely disposed of waste and debris from demolition in an ethical and environmentally safe manner

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  The University of Texas at Austin

  Aug 2021 - Apr 2024

  Ambassador

  • Inform students of the various programs offered by the recreational sports department by exhibiting a comprehensive knowledge of the available programs at several large events which I also helped set up• Advertise the recreational sports programs by helping plan and starring in various social media posts as well as directly approaching students and pitching the benefits of the recreational sports • Cooperate with a small team of 6 other ambassadors which to date has bolstered attendance at several events and increased the Instagram following of the recreational sports program by over 1,500 followers Show less

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  Alaine Diagnostic

  Dec 2021 - Feb 2022

  Data Entry Specialist

  • Input the testing data for hundreds of members of the community who came to the Rosenberg testing site to be tested for COVID-19, which allowed for test results to be sent out in a quick and efficient manner.• Developed and maintained the payroll for the 15 employees at the Rosenberg testing site by making daily updates and leveraging excel to ensure hours and pay were accurately recorded

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  FactSet

  May 2022 - May 2022

  Client Solutions Extern

  - Developed networking and communication skills in a 2-week program where I had the pleasure of meeting dozens of FactSet employees as well as my fellow externs. - Learned the fundamentals of operating and interpreting the data and data analysis tools offered by FactSet.- Researched, analyzed, and pitched a stock to a room full of FactSet employees.

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  Rockwell Automation

  Jun 2022 - Aug 2022

  Customer Success Intern

  - Applied quantitative analysis to support process and technology modernization, leading to enhanced customer experiences and increased retention rates.- Employed data-driven insights to craft compelling sales pitches for new subscription-based services, emphasizing benefits and cost savings for existing customers through comprehensive analysis of customer and distributor data, facilitating a better understanding of customer needs and driving effective retention strategies.- Worked directly with distributors in order to update their contracts with Rockwell Automation, which improved customer relations while subsequently increasing customer retention Show less

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  PepsiCo

  Jun 2022 - Jul 2022

  Kickstarter

  • I will receive a detailed look into the different business functions that are critical to PepsiCo’s continued success• I will network with members of PepsiCo’s full-time staff and senior leadership team in order to gain an insight into a career at PepsiCo

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  Capital One

  May 2023 - Aug 2023

  Business Analyst

  • Apply my strategic and analytical skills to impactful challenges such as launching new credit card and technology-driven products, crafting marketing and digital strategies, and analyzing the business impacts of credit approval and real-time fraud detection.• Analyze historical trends and existing customer data to determine the viability of product ideas and identify key target markets for new products.• Gain proficiency with various coding languages and data management software, including but not limited to SQL, Python, AWS, and Snowflake.• Develop rudimentary machine learning models to identify the viability and potential impact of programs that seek to address the needs of customers who have had their vehicles repossessed. Show less

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  BoBo

  Jan 2024 - Apr 2024

  Business Director

  - Spearheaded pre-launch marketing and data collection strategies in close collaboration with founders, leveraging keen analytical skills to drive impactful decision-making.- Conduct in-depth analysis of historical usage and customer experience data, extracting valuable insights to inform strategic product enhancements and optimizations.- Play a pivotal role in harnessing customer experience data to tailor compelling sales pitches targeted at real estate companies, resulting in significant expansion of BoBo's user base. Show less

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  Change

  May 2024 - now

  Chief Executive Officer

  Change provides small buisnesses with the tools they need to make data driven decisions

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  Capital One

  Aug 2024 - now

  Business Analyst