Roxanne Lee

Experience

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  Amkor Technology

  May 2004 - Nov 2006

  Manufacturing Process Engineer

  -- Evaluate various new customers requirements for implementations and new product launches. -- In charge of NPI transfer– New Product Introductions for all the customers products.-- Handle new customers account (ADI, IBM and Infineon) and responsible for customers issue at productions line.-- Involved in major improvement projects and new customer processes.-- Developed new process routing and system setup (PDM and ASMView).-- Create documentations and procedures for new customer processes.-- Certified as an ISO 9001 and TS 16949 internal auditor and conducted internal audits for various departments.-- Improve manufacturing processes for module and wafer testing and implement changes such as and design a web-based Marking Database to enhance productivity on the productions floor for in-house and outsource marking. -- Providing prompt productions support on the daily lot on hold and sustaining the module and wafer testing productions line -- Pioneered the special inspection of Incoming Parts to maintain the quality of materials by using a web-based Marking Database -- Defined the in-house and outsource marking process for Speedsort processes and lead the launching of the new process. Show less

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  IBM

  Feb 2007 - Jul 2020

  - Responsible for business analysis, user requirements, UX design and improvement and delivery project enabled with Watson, NLP and analytics.- Collaborate closely with the business stakeholders and users to gather and validate the solution requirements.- Foster effective communications between the Business team, Technical Architecture and Delivery teams on product requirements. Verification and validation of solutions feasibility. - Participate in requirements prioritisations with product owner and scrum master to ensure the most value-add user stories are analysed promptly with adherence to Agile methodologies. Show less - Business line - IBM Mainframe and Power system products - Functional bridge between global sales team and Singapore Integrated Supply Chain to align customers’ pipeline with Manufacturing fulfillment in terms of capability and material allocations. - Implementing cognitive and analytics into Supply Chain by carrying out a project on Short Parts Predictions.- Representing Singapore plant to commit Manufacturing end-to-end capabilities to Sales team.- Provide consultation and extend value-add to Sales team with special requirement deals on case-by-case basis.- Support US and Singapore team to ensure appropriate worldwide material allocation of short supply based on customer order load, critical customer situations, development requirements, revenue, and profit implications.- Working closely with the Singapore Manufacturing site - Engineering, IT, Finance, Order Fulfillment and Logistics departments to resolve shipment and order issues in the shortest time. Show less - Represent IBM IPDL Singapore in coordinating all prestop and stopships activities with worldwide StopShip Coordinator in US, to ensure that no defective products are shipped out from the plant.- Effectively communicate with worldwide Coordinator to assess the impact of each issue and to close up the gap.- Investigations potential issues that were called upon as a prestop ship to gain hands-on experiences.- Lead the Singapore team in rolling out the proper instructions for investigations, to ensure no missed shipment and no affected shipment. - Inform and update the Singapore Senior Management team daily of orders that are affected with the potential prestop leading to stopship.- Continuously streamline process to improve current prestop processes for better efficiency. Show less -- Responsible for launching of the new product in the Singapore Site -- Work closely with US Quality team to establish the yield target to be set for each product and understand the problems faced during the early stages of building.-- For new products training, understand the new features for them and problems met during the Early Stages for the build.-- For Remanufacturing projects, travel to France site to understand the existing process and set up similar Engineering Process in Singapore site. Carry out product qualifications readiness in Singapore for all new products from the Quality perspective.-- Conduct training for all quality inspectors for various products inspections criteria.-- Support all new product qualifications and ensure that products are certified in build and test in SGP with the Out of Box Audit ( OOB ).-- Liaise with Singapore Customer Engineers to conduct the OOB audit and successfully closed with no major findings.-- Successfully launched on time for 5 new ( IBM Mainframe and Power products ) with excellent results Show less -- In charge of Incoming Quality and Customer Quality for Manufacturing Operations for all LTO & Storage products.-- Successfully completed Lean Six Sigma Green Belt Course and lead several process Improvement project which achieved expected cost savings.-- Work with Supplier Quality team to close up corrective actions for all Non-conformance parts found at Incoming check.-- Took up a new role as the DELL Joint Quality Engineer ( JQE ) to be the focal personnel for all DELL activities in IBM. Responsibilities : • publish DELL monthly report to DELL customer.• Host DELL Customer Audit ( QSA and QPA ) and ensure that all open actions items are closed upon completion of the Audit. • For any new DELL products, monitoring qualifications will be carried out based on the set yield given by DELL over 12 weeks. -- Acts as internal focus for all customer complaints and corrective actions via Customer Hotline Database and Customer Feedback.-- Channels customer feedbacks and complaints into actions for improvement.-- Respond on Customer Hotline and Feedback within 24 hrs turnaround time.-- For any customer request for FA, it will be followed up with Failure Analysis report with the team (productions, FA and Engineering ). Show less -- Responsible for Outgoing Quality of Tape Storage products-- Supervise a team of Lead Technicians and QA inspectors and define their goals and responsibilities.-- Support all new line/product qualifications, ensuring that all qualifications targets had met the determined DPPM-- Work with the Manufacturing and operations team for improvement actions for any non conformances found.-- Train all Technician and Quality inspectors for their respective tasks.-- Maintaining records of QA inspectors training and certification.-Periodically review, maintenance and drafting of QMS / QMP procedure.-Publishes appropriate quality reports for management review (eg, weekly, monthly reports ) Show less

  • Business Analyst - Cognitive Supply Chain

    Aug 2017 - Jul 2020

  • Brand Advocate - Program Manager

    May 2012 - Jul 2017

  • Regional StopShip Coordinator

    Jan 2010 - May 2012

  • New Product Introductions (NPI) Quality Engineer

    Jan 2010 - May 2012

  • Customer and Incoming Quality Engineer

    Apr 2008 - Jan 2010

  • Quality Assurance Engineer

    Feb 2007 - Apr 2008
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  DBS Bank

  Jul 2020 - now

  Project Manager

  Responsible for delivery of Country Risk and ALM RISK projects while meeting tight production deployment schedules and ensuring client satisfaction.- Embarking users onto their digital journey by performing discovery program with them.- Develop and implement applications for users with agile methodologies.- Digital implementations to help user move away from their manual process.- Scrum master for Liquidity Coverage Ratio System.