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Robert Walker

Robert Walker

Support Tech

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location of Robert WalkerPretoria, Gauteng, South Africa

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  • Timeline

  • About me

    Lead Software Engineer at TrueNorth Group

  • Education

    • University of Pretoria

      2007 - 2010

  • Experience

    • Branded Internet

      Jul 2008 - Jun 2009
      Support Tech

      Assisted end users telephonic-ally to create internet connections with the details on their account that was created during call as well as assisting the user to configure their email program to the correct settings for the account email.

    • InTouch Point-of-Sale

      Jul 2009 - Feb 2010
      Field Technician

      Installing and maintaining of point of sale hardware and software (Aloha, Intouch) as well as upkeep of website.

    • Serve-Hosting (PTY) LTD

      Nov 2010 - Mar 2016
      Technical Support Manager

      Assisting clients via telephone or email with web hosting and email problems they may be experiencing.Ensuring quality control of support provided by other technicians.Providing in-house training of new employees as well as on new featuresCreation of knowledgebase documentation as well as youtube video tutorials.

    • Medical Practice Consulting

      Apr 2016 - May 2019
      Software Developer

    • Kganya Insurance Administrators

      May 2019 - Aug 2022

      • Development Manager

        Apr 2020 - Aug 2022

      • Senior Developer

        May 2019 - Aug 2022

    • Co-Flo Enterprise

      Aug 2022 - May 2023
      Senior Team Lead

    • TrueNorth Group

      Jun 2023 - now

      • Lead Software Engineer

        Mar 2024 - now

      • Senior Software Engineer

        Jun 2023 - now

  • Licenses & Certifications

    • Certificate of Completion: PHP Course

      SoloLearn
      Feb 2016
      View certificate certificate

    • Microsoft Certified: DevOps Engineer Expert

      Microsoft
      Feb 2024
      View certificate certificate

    • Microsoft Certified: Azure Developer Associate

      Microsoft
      Oct 2023
      View certificate certificate

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Jul 2023
      View certificate certificate

    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Sept 2023
      View certificate certificate

    • First Aid Level 1

      SEESA (Pty) Ltd
      Nov 2015