Rajah Nithiananthan

Experience

• 

  Horiba

  Mar 2010 - Feb 2013

  Director of Information Technology

  • Directly completed IT function, which included network administration, communications, security, department strategy, and budgeting.• Manage third party vendors, contractors , SLA and RFP’s• Manage and monitor the helpdesk for external and internal customers according the SLA’s.• Led and directed 15 IT staff members and contractors to provide world-class support to 720 end-users across 8 states in North America and Glasgow. Prepared detailed annual budgets, capital spending plans, and strategic plans.• Architect of HORIBA’s global enterprise IT strategy, which unified its 50 companies in 23 countries. This enabled shared services, improved customer service, and achieved record sales and profit. • Reduced IT costs to <2% of sales by successfully reengineering business processes, implementing VOIP.• Produced annual savings of hundreds of thousands of dollars by implementing a global MPLS network, and revamping IT vendor strategy. • Working knowledge of BGP, OSPF, EIGRP, VPN, Cisco ASA, VoIP• Working Knowledge of DNS, DHCP, DNS, SMTP, FTP• Reduced the communication cost by implementing SIP trunking. • Setup four offices in India and setup an IT Department. • Implement BYOD • Consolidated 13 data centers into 2 data centers and implemented the disaster recovery by utilizing VMware, Cisco, EMC and HP.• Successfully merged the 3 companies’ IT Departments and their networks during the acquisitions. • Implemented Dell KACE for helpdesk, patch management, software metering. Show less

• 

  FACS

  Feb 2013 - now

  Director, Information Technology Services

  • Participates in the development of FACS Strategic Plan in relation to Information Technology and drives the vision of new and emerging software engineering technologies that increase efficiencies and quality• Ensures appropriate and effective infrastructure for information technology activities by providing strategic direction to the Network Engineer regarding appropriate IT systems to improve the agency business processes and to ensure alignment with the business objectives of FACS Niagara.• Oversees the security, integrity and reliability of computer information systems, security systems and communication systems• Monitors security and risk management for corporate data systems• Manages the effective and efficient established productivity levels, contract goals and continuity in the provision of necessary services are achieved• Develops agency policies and oversees the Network Engineer in the development of technical standards and procedure• Participates in conversations with collateral service organizations to ensure compatibility and coverage of integrated technical services as required• Implements the Technology Service Plan ensuring the effective and efficient delivery of services to “customers”• Ensures all necessary technology policies, programs, and procedures are developed and implemented in accordance with relevant legislation organizational goals and best practices• Participates in the development of quality assurance measures for tech services and the establishment of quality improvement processes• Oversees improvements to customer service delivery through customer service review, evaluation, research and feedback • Deals with the development/negotiation and updating of contracts of service providers and agreements with vendors involved with the agency• Ensures the appropriate maintenance and security of departmental data including the integrity of data in Frontline, Fast Track and CPIN in consultation with Finance. Show less