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Ahmed Adel Shawky

Ahmed Adel Shawky

Technical Support Agent

Followers of Ahmed Adel Shawky1000 followers
location of Ahmed Adel ShawkyEgypt

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  • Timeline

  • About me

    Internal IT Audit Manager - Attijariwafa Bank Egypt

  • Education

    • Orman language school

      -

    • Udacity

      2022 -
      Nano-Degree ,Data Analysis

    • Helwan University Cairo

      2011 - 2015
      Bachelor's degree Business Information System (BIS) 3.38

  • Experience

    • TE data

      Nov 2015 - May 2016
      Technical Support Agent

       Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

    • ABC Bank

      Oct 2016 - Oct 2017
      Customer Service Representative

      - Manage and resolve customer complaints- Identify and escalate priority issues- Follow up customer calls where necessary- Produce call reports- Take actions for risk transactions

    • KPMG EG | Hazem Hassan

      Nov 2017 - Jan 2022

      • Senior Information Technology Consultant

        Feb 2021 - Jan 2022

      • Senior Information Technology Auditor

        Jan 2021 - Feb 2021

      • Associate IT Audit Consultant at KPMG- Hazem Hassan

        Jul 2019 - Jan 2021

      • IT Audit Consultant

        Nov 2017 - Jul 2019

    • Jumia Group

      Feb 2022 - Sept 2022
      Internal IT Audit-Information Security & Fintech

    • Abu Dhabi Islamic Bank - Egypt

      Oct 2022 - Oct 2024
      Internal IT Audit-Assistant Manager

    • Attijariwafa bank Egypt

      Nov 2024 - now
      Internal IT Audit Manager

  • Licenses & Certifications

    • Certification in Risk and Information Systems Control (CRISC)

      ISACA
      Aug 2025
      View certificate certificate

    • COBIT 2019

      ISACA
      Jul 2023
      View certificate certificate

    • Implementing the NIST Risk Management Framework

      LinkedIn
      Jun 2021
      View certificate certificate

    • Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

      LinkedIn
      Jun 2021
      View certificate certificate

    • ISO 27001 Lead Auditor - Information Security Certification

      PECB
      Jan 2021

    • GRCP

      OCEG (Open Compliance & Ethics Group)
      Feb 2021

    • GRCA

      OCEG (Open Compliance & Ethics Group)
      Feb 2021

    • Certified Information Systems Auditor (CISA)

      ISACA
      Dec 2023
      View certificate certificate