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Leandro Elnaggar Cano

Leandro Elnaggar Cano

Supervisor del servicio de atención al cliente

Followers of Leandro Elnaggar Cano63 followers
location of Leandro Elnaggar CanoManagua, Managua, Nicaragua

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  • Timeline

  • About me

    QA/ Project Manager / Scrum Master en AHINKO

  • Education

    • Universidad Nacional Autónoma de Nicaragua

      2012 - 2017
      Licenciatura Accounting and Finance

  • Experience

    • Sitel

      Jul 2014 - Jan 2020
      Supervisor del servicio de atención al cliente

      Team leader for customer service with a focus on analysis and project execution aimed at improving KPIs using the SMART model. Ensuring the enhancement of the company's human capital

    • AHINKO

      May 2020 - now
      QA/ Lead Project Manager

      Provide constant and fluent communication between foreign clients and the development team for research, planning, and execution of new projects based on the Agile and Scrum framework.

  • Licenses & Certifications