Kimberley S.

Experience

• 

  Coles

  Oct 2009 - Oct 2014

  Cashier
• 

  Ageing Disability and Home Care, Department of Human Services

  Jul 2012 - Nov 2012

  ADHC Social Worker

  • Facilitated/ developed activities for young people with intellectual disabilities leaving care • Conducted Home visits and services visits• Conducted needs and risk assessments with clients and families • Case management• Helping clients transition to respite• Helped clients access housing and also home care• Presented clients cases at Client planning meeting

• 

  MYER

  Oct 2013 - Feb 2014

  Retail Assistant
• 

  Auburn West Public School

  Aug 2014 - Sept 2014

  Student Teacher
• 

  Campsie Public School

  May 2015 - Sept 2015

  Kindergarten Teacher
• 

  University of Sydney

  Oct 2017 - now

  Business analyst for Learning Environment - Student use computing team at the University of Sydney. Providing computer support; hardware and software maintenance across campus to ensure smooth sailing of classes. I have organised maintenance checks of hundreds of rooms across campus during semester break. Continually supporting the functionality of computers for class in Sydney University to ensure a better Student experience. Customer Facing Support and Computer Maintenance around CampusCounter Support for students in:o Wirelesso Printing and scanningo Software installso Student System supportIn addition to:• Maintenance and fixes of computers around campus • Collaboration with other departments and staff UAT - Testing software and contacting members of faculties to ensure the software deployed is acceptable for use. Over the phone ICT support staff and student:o System support i.e. enrolment system, Sydney studento Access to file shareso Assistance with loginso Remote assistanceo Installso Collaborated with other teams to provide quality support and solutions

  • Business Analyst

    Oct 2022 - now

  • Technical Support Specialist - Learning Environment

    Jun 2022 - Sept 2022

  • Technical Support Analyst

    Sept 2014 - Sept 2022

  • Learning environment: Student Use Computer Analyst (secondment)

    Jul 2021 - Aug 2021

  • ICT Helpdesk

    Oct 2017 - Dec 2017