Gurpreet Singh

Experience

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  Apple

  Sept 2019 - Nov 2022

  Operational Specialist

  Technologies: IS&T (Ticketing System), Rio(Retail devices imaging application), Backstage(Asset and inventory management)1. Served as a primary point of contact for customers, addressing technical and inventory queries predominantly over the phone, ensuring their concerns were resolved swiftly and efficiently.2. Provided in-person support on select days, enhancing customer trust and satisfaction by offering face-to-face assistance and guidance.3. Acted as a liaison between customers and the technical team, ensuring that complex technical queries were directed to the right experts, either in-store or within the IS&T team, for prompt resolution.4. Led IT asset management and inventory control.5. Troubleshoot MacOS/iOS issues; coordinated with IS&T for service delivery.6. Managed daily inbound shipments and ensured device inventory accuracy.7. Conducted regular audits for theft prevention.8. Always volunteered and submitted feedback to test the Beta MacOS and iOS to find bugs. Show less

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  GM Solutions

  Dec 2021 - May 2022

  Information Technology Support Specialist

  Technologies used: SCCM (Patch Management), N-able (RMM), MS Azure Backup(Cloud based backup), Time Machine & Commvault (Data recovery and backup tools)1.Provided comprehensive IT support to small and mid-sized companies, delivering solutions both remotely and on-site as needed. This hands-on approach ensured timely and effective resolution of technical challenges, strengthening client trust and satisfaction.2. Regularly visited client sites for hands-on troubleshooting, installations, and system optimizations, ensuring that the specific IT needs of each client were effectively addressed.Decreased IT support queries by 50 % by swiftly implementing advanced technologies and streamlining intricate business workflows.4. Ensured timely backups/updates and performed on-site duties.5. Created help desk documents for future reference. 6. Delivered technical support across platforms, including network troubleshooting. Show less

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  QuadReal Property Group

  May 2022 - May 2023

  Information Technology Administrator

  Technologies: Active Directory , ServiceNow, MS Intune1. Oversaw IT assets inventory from procurement to retirement.2. Collaborated on deploying Windows images and custom operation scripting.3. Played a pivotal role in reducing IT asset shrink rate.4. Maintained and updated software licenses and AD profiles.5. Lead regular audits of Windows servers to ensure compliance with established standards, policies, and configuration guidelines.

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  Douglas College

  Apr 2023 - Aug 2023

  Information Technology Support Engineer

  Technologies: SCSM (ITSM Tool), SCCM(Endpoint and MDM), Jamf Pro(Apple ITSM) 1. Collaborated with Endpoint and App services on large scale updates and migrations.2. Led the deployment of system images, including Windows and MacOS. 3. Ensure endpoint security by managing firewalls, antivirus, and other security software.4. Assist in the enforcement of company security policies.5. Provided multi-channel support to faculty members, treating them as internal clients, through remote tools, in-person assistance, phone, and email, ensuring a comprehensive approach to problem-solving.6. Involved in setting up, maintaining, or troubleshooting Windows servers. Show less

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  Dell Canada

  Sept 2023 - Feb 2024

  IT Technician

  1. Led technology upgrades at 8 Ford dealerships, including windows server, UPS, CISCO switches, and Windows machines replacement.2. Collaborated with Ford and Dell network administrators for new server setups, backups, and restorations.3. Managed data migration for PCs and laptops using Dell migration tools, ensuring secure data transfer.4. Established and maintained secure local network connections across dealerships.5. Set up and supported user accounts on local servers, providing technical and customer assistance during transition Show less

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  The University of British Columbia

  Jun 2024 - Sept 2024

  System Analyst

  1. Administer and manage enterprise-level tools including Transmogrifier for data transformation, My DNS for DNS management, BeyondTrust for secure remote support, and Jamf Pro for Mac device management.2. Provide technical support for onboarding new staff and faculty, configuring user accounts, setting up workstations, and ensuring seamless integration with enterprise systems.3. Troubleshoot and resolve technical issues related to network connectivity, software applications, and hardware malfunctions using EAD and other diagnostic tools.4. Collaborate with cross-functional IT teams to implement and maintain system updates, security patches, and software deployments.5. Playing a vital role at the migration project of setting up existing users' machines to a new building with different VPN configurations, ensuring secure and efficient network access.6. Assisting the Team Lead whenever needed to deploy and configure new printers, and modify existing printer settings based on the specific requirements of the new building's infrastructure.7. Providing comprehensive on-site, and remote support to faculty and staff members, addressing complex technical issues, and ensuring optimal performance of IT resources. Show less

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  Amazon

  Oct 2024 - now

  IT Support Associate II