Ben Tsang

Experience

• 

  Scott Wilson (now part of URS Corporation)

  Aug 2007 - Jan 2011

  IT Engineer II

  1. Installed, managed, and serviced about 10 Windows physical servers and 200 Windows desktop and laptop PCs, valued at about 150k CAD in total.2. Held position as primary contact point for technical issues related to server hardware, OS, and software, troubleshooting and resolving for about 200 staff in head office and about 100 staff in construction site offices, with average 50 weekly, with at least 95% of positive feedback from customers.3. Conducted regular OS and security patches and updates for servers and user desktop and laptop PCs.4. Assisted in multiple project implementations to meet internal business and technical requirements.5. Participated in regular team meetings to obtain and implement technical and operational strategies.6. Joined adhoc and emergency response teams to tackle, record and report urgent overnight incidents.7. Traveled to construction site office server rooms and vendor demonstration locations to conduct technical supports and maintenance.8. Implemented and maintained the Defense in Depth (DID) security requirements of the office network. عرض أقل

• 

  The Hong Kong Polytechnic University

  Jan 2011 - Sept 2021

  1. Engineered, assembled, deployed, validated, and sustained various infrastructure systems to align with business, security, and performance imperatives of the administrative and academic departments.2. Employed performance analysis techniques comprehensively to amass and process data, glean insights, and present results to management.3. Formulated, deliberated, and executed infrastructure upgrade plans post-analysis to accommodate updated requirements.4. Architected, instantiated, and upheld site reliability of the hybrid cloud infrastructure by dispersing around 10 critical service workloads across on-premise and public cloud platforms and interfaced with load balancers.5. Orchestrated multiple project schedules, met deadlines, adhered to budgets, and attained goals to align with client business and technical prerequisites as well as stakeholder expectations.6. Engaged in regular team meetings, facilitated cross-team and functional work to deliberate, develop, and implement business, technical, and operational strategies.7. Enlisted in adhoc and emergency response teams to address, document, and report urgent overnight incidents.8. Journeyed to data centers, customer server rooms, and vendor demonstration locations to conduct research, studies, audits, startup testing, UATs, and provide technical support.9. Delivered technical documentations and presentations for team and project collaborations and meetings.10. Furnished business, technical, and operational reporting for teams and projects stakeholders, including executives, technical members, and customers.11. Collaborated with IT Security Team to devise, enact, and uphold the Defense in Depth (DID) security requirements of the managed infrastructures and servers.12. Investigated and procured new infrastructure equipment in accordance with project business and technical requirements.13. Documented the IT asset file with all physical and virtual servers and equipment, totaling around 1000 items. عرض أقل 1. Performed and managed daily backup operations for the systems and infrastructure of the 2 datacenters with about 10 large tape libraries, 20 tape drives and 500 tapes in rotations.2. Preserved and supported the backend IT Infrastructure to ensure the business operations of all departments, comprising up to 5000 staff in total, and learning processes for all students (up to 30000).3. Consistently maintained 99.5% uptime by monitoring alerts, conducting routine server audits, and implementing system redundancy and high-availability.4. Administered, managed, and installed over 1000 Windows and Linux (Red Hat, CentOS, Ubuntu, and SuSE) physical and virtual servers, valued at over 10M CAD in total.5. Forged, configured, and optimized standardized images for over 10 types of OS to enhance system security and efficiency for virtual machine deployments, reducing setup time by at least 80%.6. Created, configured and optimized standardized configurations for the Hyper-V and ESXi hosts to heighten system security and efficiency for setup and installations, reducing setup time by at least 50%.7. Engineered Hyper-V, ESXi, Windows, MSSQL, and Linux Clusters to establish system redundancy and high-availability.8. Participated in the light-out operation and emergency remote and onsite support out of office hours for the 2 data centers to ensure the 99.5% uptime of the customer systems and services.9. Acted as primary contact point for technical issues related to server hardware, OS, and software, troubleshooting and resolving for about 10 administrative and academic departments, with average 30 weekly support requests and at least 99% positive feedback from customers after service.10. Conducted regular OS and security patches and updates for servers.11. Managed daily backup operations for the systems and infrastructure of the 2 data centers with about 10 large tape libraries, 20 tape drives, and 500 tapes in rotations. عرض أقل

  • Senior Specialist - Infrastructure, Cloud, Container, DevOps and Application Development Services

    Jul 2017 - Sept 2021

  • Information Technology Officer

    Jan 2011 - Jul 2017
• 

  The Calgary Stampede

  Jun 2022 - Jul 2022

  Venue Services Attendant

  Temp Job during the Calgary Stampede period during Summer Break:Cleaning, sanitizing, repairs, gardening, or maintaining indoor and outdoor spaces.

• 

  WebLAN Systems

  Oct 2023 - now

  IT Engineer and Office Administrator

  Exepriences on IT Engineer role:Technical Services for CustomersServer, Network and Router AdministrationsEquipment Procurement, Hardware Installation and MaintenanceExperiences on Office Administrator role:Mails handlingOffice Area Cleaning and MaintenanceOffice Furniture Procurement, Installation and Maintenance